Jun 2021 – Jan 2023 · 1 yr 7 mos · San Francisco, California, United States

• Provide complex confidential administrative support to 3 Executives:
• Vice President, North America Enterprise (Bay Area)
• Vice President, Enterprise Sales (New York)
• Regional Vice President, Strategic Enterprise (Chicago)
• Plan, coordinate and manage all aspects of complex schedules/calendars, including organizing meetings and gathering necessary information for meeting preparation,
• Manage all international, national, and local travel including visas, flights, transport, accommodations, etc. in partnership with travel agent,
• Manage and prioritize multiple projects across multiple time zones in a fast-paced work environment,
• Plan and coordinate our yearly Global Leadership Summit (Sourcing dinner venues, catering options, registration, hotel blocks, AV, giveaways, and EA retreat...),
• Process and reconcile expenses and reimbursements, procurement orders, contract management, etc.
• Skills: Mac, Google Suite, Expensify, Airtable, Jira, Agiloft, Calendar Management, Administrative Support, Travel Logistic, Time Management, Communication, Event Planning, Scheduling, Financial reporting, Collaboration.

Nov 2020 – May 2021 · 6 mos · San Francisco Bay Area

• Supported 2 Sales Managers,
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs,
• Conducted post-sale appointments, to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries,
• Prepared expense reports and purchase requisitions.
• Skills: Outlook, Microsoft Office, Customer Service, Time Management, Conflict resolution.

Apr 2019 – Mar 2020 · 11 mos · San Francisco, CA, United States

• Act as support for the Director of Sales & Marketing and 5 Sales Managers,
• Oversee groups and convention groups booked by Sales Managers which include:
• Establishing relationship with the client,
• Entering all rooming lists and oversee revisions, routing, and group details in Delphi and Opera,
• Verifying billing methods,
• Managing invoice and registration inquiries and requests from conference attendees (cancellations, substitutions, etc.),
• Coordinating with other departments to prepare for group stay at the hotel, and Ensure clients receive outstanding customer service pre-event, during the event, and post-event.
• Maintain and monitor the accuracy of all sales information in the Sales database and Property Management Systems,
• Complete and communicate weekly group resumes and daily calendar of events to ensure all areas of the hotel are prepared to provide proper service,
• Run weekly group resumes meetings,
• Distribute Events correspondence to the resort operating departments as required (Amenity Cards, Group Resume, Change Logs and Banquet Events Orders...)
• Generate weekly reports for tracking key deadlines and following up with resolution.
• Skills: Delphi, Opera, Outlook, Microsoft Office, Event planning, Customer service.

Jan 2014 – Jul 2015 · 1 yr 6 mos · San Francisco Bay Area

• Delivered exceptional service in line with luxury brand requirements
• Managed sales goals for the prestigious Watches and Fine Jewelry department
• Assisted Boutique Director in developing and executing action plan
• Identified new market opportunities
• Developed and cultivated strong relationships with high-end local and foreign clients
• Participated in weekly Directors and corporate conference calls
• Coordinated national CASS program for product repairs
• Ensured compliance with all operational policies and established procedures

Aug 2008 – Oct 2011 · 3 yrs 2 mos · Greater Paris Metropolitan Region

• Trained company staff throughout France in new practices and management
• Conducted classroom, virtual and field trainings for internal employees
• Developed, organized and planned training and marketing tools for internal training sessions
• Arranged travel and lodging for staff as needed
• Provided technical and customer service support for internal users
• Prepared monthly statistical analysis for the CEO
• Created and maintained a corporate scoreboard to ensure all staff stayed up to date on trainings

Sep 2006 – Jul 2008 · 1 yr 10 mos · Greater Paris Metropolitan Region

• Managed the Director’s workloads, acted as gatekeeper and followed up on meetings
• Coordinated internal meetings by preparing agendas and other written materials
• Prepared the Director for all internal / external meetings
• Prepared reports by collecting and analyzing data
• Orchestrated all operational functions including, but not limited to, different events involving the Director
• Managed multiple administrative projects simultaneously, and ensured deadlines were met
• Led planning for new hire and intern events
• Planned company holiday party including: venue search, furniture, linen and photo booth rental, entertainment, floral and alcohol order. Additionally, booked travel and hotel accommodations for out of town guests.
• Coordinated all travel arrangements for Director
• Answered all incoming calls, routing each one to the correct staff member and recording detailed messages when required
• Secured information by completing databases backups
• Organized office and system design to maximize efficiency for the entire administration team

Sep 2004 – Aug 2006 · 1 yr 11 mos · Greater Paris Metropolitan Region

• Acted as a liaison between customers and trainers
• Coordinated billing and invoicing, ensured proper documents were received and all planning deadlines were completed in advance of events
• Managed and oversaw events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and managing take-down
• Ensured proper set up of microphones, sound speakers, video screens, projectors, recording equipment, connecting wires and cables, sound and mixing boards
• Provided on-site event support, attended event to support staff, helped with registration and check out, helped setup and take down of equipment
• Gained experience in working with data management systems, managing complex projects, and implementing procurement procedures.