Jul 2025 – Feb 2026 · 7 mos

• Worked on strategy engagements focused on technology, digital platforms, and emerging AI-led themes. I collaborate with cross-functional client teams to evaluate product-market opportunities, assess user needs, and build strategic recommendations grounded in data and user insights.
• Key focus areas:
• Conducting user research and expert interviews to uncover customer needs and validate product hypotheses
• Evaluating competitive landscapes, technology trends, and platform readiness for clients in digital and infrastructure ecosystems
• Supporting product-market fit assessments and strategy design for high-scale platform businesses
• Translating insights into clear, actionable recommendations for senior stakeholders

Apr 2024 – May 2024 · 1 mo

• Worked on a large-scale digital governance initiative aimed at improving citizen-facing services and systems. Partnered with government stakeholders, product teams, and data specialists to design user-centric workflows and data-driven interventions.
• Key focus areas:
• Conducting user research and problem discovery across citizen journeys and government processes
• Designing data workflows and high-level product requirements for large-scale digital platforms
• Supporting program management and cross-department coordination with government teams
• Building analytical frameworks that improved decision-making and implementation tracking

Oct 2023 – Mar 2025 · 1 yr 5 mos

• Part of the core organizing team for IIM Lucknow’s flagship business, cultural, and sports festival. Worked closely with faculty, alumni, partners, and student teams to deliver large-scale events and manage end-to-end operations.
• Key focus areas:
• Led planning and execution across treasury, partnerships, and event operations for a multi-thousand participant festival
• Collaborated with alumni, corporate sponsors, and external partners to drive engagement and support festival initiatives
• Coordinated cross-functional teams to streamline workflows, manage budgets, and ensure smooth event delivery
• Contributed to strategic decision-making for event formats, program design, and campus-wide coordination

Jan 2022 – Jan 2023 · 1 yr

• Focused on platform improvements, workflow redesigns, and feature execution across OYO’s B2B and growth-tech ecosystems. Partnered closely with Product Managers and Engineering teams to deliver scalable, user-centric enhancements.
• Key focus areas:
• Led revamps of approval and onboarding workflows for B2B partners, simplifying complex journeys and improving usability
• Co-led development of internal tools and platform features, including templated FAQ systems and gamification modules
• Collaborated with cross-functional teams to drive product improvements across partner and consumer-facing journeys
• Mentored team members and contributed to hiring efforts across multiple campuses

Aug 2020 – Dec 2021 · 1 yr 4 mos

• Worked across OYO’s B2B technology stack, contributing to feature development, platform stability, and system optimization initiatives. Collaborated with PMs, engineers, and operations teams to support product execution across markets.
• Key focus areas:
• Led development of self-onboarding flows for travel agents and partners, improving adoption and reducing operational overhead
• Contributed to large-scale platform migrations and system consolidation initiatives across international markets
• Supported roadmap planning and execution for B2B products, partnering with product and engineering teams on prioritization
• Enhanced OYO’s internal sales app (“Rocket”) through performance improvements, feature rationalization, and workflow enhancements
• Explored automation opportunities and built early prototypes for process-improvement initiatives

Jul 2019 – Dec 2019 · 5 mos · Gurgaon, India

• Supported platform feature development and backend process enhancements within OYO’s global systems.
• Key focus areas:
• Contributing to platform workflow improvements through user journey design and system-level enhancements
• Assisting with test coverage, release quality, and deployment pipeline improvements
• Supporting engineering teams in optimizing processes across international markets