Ankit Khichariya

Operations Associate

Bengaluru, Karnataka, India12 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years in content operations management.
Expert in process optimization and quality assurance.
Proven track record in delivering compliant product content.

Stackforce AI infers this person is a SaaS and Consulting expert with a strong focus on content operations and quality management.

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Skills

Core Skills

Content OperationsProject ManagementContent ManagementQuality AssuranceProcess ImprovementMarket Research

Other Skills

Process OptimizationQuality AuditingSix SigmaITILQuality ControlDocumentationProject DeliveryResource ManagementInformation TechnologyContent Management Systems (CMS)Adobe Experience Manager (AEM)Stakeholder ManagementDigital AssetsWorkflow AnalysisQuality Reporting

About

Content Operations Manager at Apple. Overall 11+ years of experience in end-to-end operations across multiple projects, cross-functional teams with extensive knowledge in Digital Operations and Content Management - proposed and implemented multiple improvement ideas with a focus towards excellent operations delivery and customer satisfaction.

Experience

12 yrs 11 mos

Total Experience

6 yrs 5 mos

Average Tenure

8 yrs 7 mos

Current Experience

Apple

2 roles

Manager - Content Operations

Promoted

Jul 2021 – Present · 4 yrs 10 mos

Content ManagementProcess OptimizationContent OperationsQuality AssuranceQuality AuditingSix Sigma+16

Content Operations Specialist

Sep 2017 – Jun 2021 · 3 yrs 9 mos

Accenture

2 roles

Business & Integration Arch Team Lead

Promoted

Dec 2015 – Sep 2017 · 1 yr 9 mos

Plan, produce and deliver compliant product content within a complex business environment. Experienced in version control, quality standards review, content and document life cycle, consolidate technical information, and publish-to-web process. End to End accountability for reliable and safe operation of web applications, which involves support, maintenance, decommission, enhancement, deployment services.

Business & Integration Arch Senior Analyst

May 2013 – Dec 2015 · 2 yrs 7 mos

Design appropriate metrics for key performance and quality indicator reports, particularly in terms of in-depth trend analysis. Documented Knowledge Management Solutions, process flow and maintained service cookbooks. Requirement Gathering for Client asset development, understanding the needs and coordinating with multiple teams to document High Level Requirements and solution templates. Experienced in working on tight deadlines, and prioritized issues according to severity and impact.