Sep 2013 – Jul 2014 · 10 mos · New Delhi

• Kickstarted the customer success role at the origination to ensure high touch points with key accounts
• Worked with all stake holders to deduce a well structured plan to approach success management and to educate and guide clients on conversion rate optimization
• Interacted regularly with customers to remain current on customer pain points and market needs while achieving the highest levels of customer satisfaction
• Implemented and on-boarded new key accounts and worked cross-functionally with Sales, Marketing and Engineering to ensure successful deployment of each client platform
• Partnered with clients to understand their long and short term goals and embed them in an annual and semi-annual structure to help and understand progress towards each goal
• Reported on insights using data collected from in-app activity across clients
• Managed customer and client support questions and issues with professionalism, expediency and resourcefulness
• Worked and occasionally lead key projects with Product Development, Engineering, Marketing and other stake holder groups
• Created best practices, case studies and insights on Conversion rate optimization successes and best practices to enhance customer experience

Jan 2013 – May 2013 · 4 mos

• Responsible for the launch and execution of the International city operations
• Managed the preliminary operations and lead the international expansion team
• Launched the operations with the best available FnB database in all of Philippines. More than double the data of the closest competitor and 300 times better quality data than any other player in the market
• Made Manila NCR the fastest growing city for the organisation in terms of web and monetary growth
• Hired, trained and managed the sales team
• Responsible for PnL
• Responsible for revenue generation and forecasting
• Designed and implemented all sales processes based on the previous learnings in other cities
• Lead and spread the culture @Zomato

Jul 2012 – Dec 2012 · 5 mos

• Responsible for the PnL statement in the city of Chandigarh
• Setup the office which also controlled remote cities in Punjab
• Turned a low potential market profitable in record time
• Designed and executed ATL and BTL marketing strategies to increase reach
• Single handed hiring and training of the sales and content team in the city

Dec 2011 – Jun 2012 · 6 mos

• Responsible for Hiring, Training and leading a team of Sr. Sales Managers and Sales Managers
• Defining and helping over achieve targets for the sales team
• Played primary role in launching a highly profitable line of business, NYE online ticketing platform. Developed and implemented sales strategies to monetize the project and drive business growth
• Played key role in launching and monetizing the Zomato food guide
• Designed the plans for product distribution and expanding consumer reach for the print food guide
• Strategy and planning for approaching clients for corporate sales. Including extensive market research to see which sectors will help clients in maximizing the returns and minimizing costs

Sep 2011 – Dec 2011 · 3 mos

• Responsible for training and leading a team of sales managers
• Executing, following up and reviewing the implementation of the sales and marketing plan in order to achieve the agreed objectives in the short term and to ensure that the business strategy is achieved in the long term

Jan 2011 – Sep 2011 · 8 mos

• One of the first sales hire for the organization. Worked for development and implementation of sales strategies to maintain and drive business growth
• Helped setup and execute all sales and marketing plans
• Designed and executed the sales processes
• Solely responsible for acquiring clients and sustaining long term relationships