May 2023 – Aug 2024 · 1 yr 3 mos

• Editor and proof-reader of entertainment articles translated from EN to PTBR

Oct 2021 – Sep 2023 · 1 yr 11 mos

• Level 2 audit of audios transcribed by ARS.

Apr 2021 – Sep 2022 · 1 yr 5 mos

• Translator of their monthly newsletter with the latest news in tech, AI, global challenges, innovation, and medical advancements. And of their Research papers.

Dec 2020 – Sep 2023 · 2 yrs 9 mos

Nov 2020 – Present · 5 yrs 5 mos

• Level 2 Quality Auditor. Responsible for verifying the PTBR translation of all videos, movies, episodes, teasers.

Jul 2020 – Mar 2026 · 5 yrs 8 mos

• Translation of the monthly newsletter and day-to-day clients' communication, announcements and training material. Language accessor of prospect candidates.

Jul 2020 – Jul 2024 · 4 yrs

May 2020 – Present · 5 yrs 11 mos

• Topic Builder for customer experience search engine.

May 2020 – Oct 2020 · 5 mos

• Translated 125 children's book, from level 1 to 8.

Jan 2020 – Jan 2021 · 1 yr · New Delhi, India

• Official Interpreter of the Business Panel where Brazilian Authorities and Indian CEOs presented opportunities, ideas and needs for business and trade between both countries.

Oct 2018 – Apr 2020 · 1 yr 6 mos

• Analysis, screening and selection of news pieces to be published live in Brazilian Portuguese.

Jan 2018 – Jun 2018 · 5 mos

Jun 2012 – Present · 13 yrs 10 mos

• Caption, subtitling and translation of a diverse range of videos and movies. Started out as a volunteer, but soon was hired for paid projects. EN>PTBR, PTBR>EN

Jan 2012 – Jan 2014 · 2 yrs

• Assisting the existing functions, implement process improvements, assure quality.
• Liaise with different departments within Ford Motor Company around the globe to identify opportunities for transferring functions to Low Cost Locations.
• Facilitate the transfer, hiring, training, communication and migration.
• Daily use of Spanish and Portuguese languages
• Achievements: in 2 months of supporting a process on the verge to be returned to the home country, has increased the Customer Satisfaction Rate from 1.5 (in a scale of 1 to 5) to 4.8 . Since then, the team has maintained the high level of performance and no longer is in danger to be sent to another Business Center.

Jan 2012 – Jun 2012 · 5 mos

• As a subtitler for TED Conferences, I've collaborated and helped to create, translate, review and approve subtitles in English, Spanish and Portuguese for talks from TED, TED-Ed and TEDx Conferences.

Jan 2011 – Jan 2012 · 1 yr

• Responsible for the migration of 21 processes in accounting department (AP, AR, GL, Travel & Expense) from Europe to India. (Italy, Portugal, Spain, UK, Germany, Austria, Switzerland, Denmark, Sweden, Belgium, Netherlands.)
• On-site training in Europe (2 trips of 1 month each) and knowledge transfer in India for the team-members and colleagues.
• Seamless transition of all process for all countries.
• Managed a team of 85 members.
• SOP verification and updating.
• SLA’s and KPI’s monitored daily to ensure compliance.
• Weekly meetings with country-part.
• Daily use of French, Portuguese and Spanish languages

Jan 2009 – Jan 2011 · 2 yrs

• Overseeing the Logistics Operations of Mexico.
• SOP/SLA/Auditng
• Export documentation and follow up with customs, brokers and carriers
• Vendor Management
• Metrics of Import and Export transactions
• Special Trade Programs, Free Trade Agreements Certificates
• Classification HTS
• Audit
• Ensure SOPs are followed and SLAs were met.
• Customer and stakeholder relationship management.
• Analytical and problem solving.
• Responsible for all documentation within the team.
• Responsible for timely delivery of services.
• Impart Spanish language teaching.
• Root cause analysis
• Daily use of Spanish language

Jan 2008 – Dec 2008 · 11 mos

• Guest-Professor of Spanish Language for Business for the Post-Graduate students program.

Jan 2006 – Oct 2009 · 3 yrs 9 mos

• Responsible for all Account Payable transactions of Oracle Corporation in Latin America & EMEA region countries – especially France, Argentina, Portugal and Spain.
• Two times received the “You Are Recognized (YAR)” Award for the best performer for the months of July 2006 & August 2008.