Mar 2023 – Nov 2025 · 2 yrs 8 mos · India

• As an independent transformation advisor, I partner with global enterprises to reimagine their operating models and build next-generation Global Capability Centres (GCCs) that enable scale, agility, and innovation.
• I work closely with CXOs to design data-driven transformation roadmaps, align technology with business strategy, and embed digital capabilities across functions — ensuring measurable impact and long-term sustainability.
• Key Achievements:
• Advised Fortune 500 and global clients on end-to-end GCC setup and optimization, including operating model design, governance structures, and service catalog frameworks.
• Led transformation programs integrating RPA, ML, and analytics, reducing process cycle times by 40% and enhancing visibility through performance dashboards.
• Developed enterprise-wide change management strategies to drive adoption of new models, foster leadership alignment, and embed a culture of continuous improvement.
• Enabled clients to achieve 30% higher efficiency and improved decision-making through governance modernization and digital adoption.
• Focus Areas: Transformation Strategy | GCC Setup & Scaling | Digital Operating Models | CXO Advisory | Intelligent Automation | Governance & Risk | Change Management

Apr 2021 – Feb 2023 · 1 yr 10 mos · Bengaluru, Karnataka, India · Hybrid

• As a senior transformation leader at Cargill, I drove the design and execution of complex, enterprise-wide programs that modernized operations, strengthened governance, and elevated global service delivery.
• Working as a trusted advisor to senior leadership, I built the strategic foundation for Cargill’s global shared services model — blending data, process excellence, and digital technology to deliver sustainable outcomes.
• Key Achievements:
• Designed and implemented a global operating model aligning Cargill’s shared services with business objectives, ensuring 100% achievement of strategic OKRs.
• Streamlined core processes using Lean Six Sigma methodologies, resulting in a 40% reduction in cycle times and 25% cost savings.
• Established executive governance dashboards and data-led reporting frameworks for performance, risk, and benefit realization — improving leadership visibility and decision speed.
• Partnered with functional leaders across HR, Finance, and Operations to embed digital tools and automation, enhancing service delivery and stakeholder satisfaction.
• Fostered a culture of continuous improvement by coaching teams in structured problem-solving, cross-functional collaboration, and data-based decision-making.
• Focus Areas: Global Shared Services | Transformation & Process Excellence | Data Governance | Digital Enablement | Stakeholder Engagement | Operational Strategy | Continuous Improvement

Feb 2014 – Mar 2021 · 7 yrs 1 mo · India

• Led global transformation programs and CoE initiatives for Fortune 500 clients, driving operational excellence, digital adoption, and financial performance improvement. Partnered with CXOs to design future-ready operating models and governance frameworks that delivered $5M+ in annual savings.
• Highlights:
• Built and scaled Centres of Excellence (CoEs) across multiple global locations.
• Designed and implemented performance dashboards providing C-suite visibility into key metrics and business outcomes.
• Managed multicultural teams and complex stakeholder environments across 15+ markets.

Aug 2012 – Jan 2014 · 1 yr 5 mos · India

• I lead high-performing teams and drive end-to-end transformation within Global Capability Centers (GCCs) by optimizing operations, enhancing service delivery and driving P&L growth. With expertise in BPO/BPS, shared services and operational excellence, I have successfully advised global clients on setting up and scaling GCCs in India. As an Operational Excellence & Deployment Lead for Healthcare Operations, I have implemented digital transformation, process automation, and design thinking to enhance efficiency, reduce costs and elevate customer experience. My leadership in customer journey mapping, SLA management and stakeholder collaboration has resulted in significant cost savings, streamlined operations and improved service delivery, directly aligning business objectives with client success.

Jun 2010 – Aug 2012 · 2 yrs 2 mos · India

Oct 2007 – May 2010 · 2 yrs 7 mos

Jan 2006 – Oct 2007 · 1 yr 9 mos

Jan 2005 – Dec 2005 · 11 mos

Jan 2002 – Dec 2004 · 2 yrs 11 mos

Jul 1999 – Dec 2001 · 2 yrs 5 mos

Jun 1996 – Mar 1999 · 2 yrs 9 mos