Shipra Thapa — Operations Associate
With over 7 years of experience, I specialize in process improvement, knowledge transfer, and streamlining operations as a Process Specialist. My expertise includes managing SLAs and ensuring positive client interactions. Prior to this role, I served as a Senior Cabin Attendant, where I developed strong skills in team collaboration and delivering exceptional customer service. I thrive in dynamic environments, focusing on optimizing workflows and enhancing organizational efficiency to drive business success.
Stackforce AI infers this person is a Process Improvement Specialist with a focus on HR Operations in the B2B sector.
Location: Hyderabad, Telangana, India
Experience: 7 yrs 8 mos
Skills
- Business Process Improvement
- Team Management
- Hr Operations
Career Highlights
- Over 7 years of experience in process improvement.
- Expertise in managing SLAs and client interactions.
- Strong background in team collaboration and customer service.
Work Experience
The D. E. Shaw Group
Specialist (10 mos)
American Express
Senior Customer Service Associate (10 mos)
Wipro
Process Specialist (1 yr 9 mos)
IndiGo (InterGlobe Aviation Ltd)
Senior cabin attendant (4 yrs 3 mos)
Education
Master of Business Administration - MBA at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Business Administration - BBA at Uttaranchal University
