Jul 2023 – Jun 2025 · 1 yr 11 mos

Dec 2021 – Mar 2023 · 1 yr 3 mos

• Craft and execute strategies to drive customers adoption and use of AWS services
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Engage with Customer Cloud/operation teams and assist in Design/Architecture of AWS and hybrid cloud solutions.
• Drive issue escalation with AWS Service teams. Recommend new AWS offerings to optimize Customer's AWS infrastructure which reduces cost and bridges operational gaps.
• Uplift customer capabilities by running workshops, brown bag sessions, etc.
• Involved in various projects to create troubleshooting wikis, Knets and public facing knowledge videos
• Providing Consultation on cloud technologies like VPC, ELB, Route 53, Auto scaling etc. Innovating solutions for customer success.
• Proficient in VPC and Load balancer service technologies.
• Subject matter expert in ELB and working actively on Escalations, ELB related projects to improve the customer experience
• Providing Consultation to customers to help design their cloud network.

Nov 2017 – Dec 2021 · 4 yrs 1 mo

• Assisting customers in troubleshooting and resolving the complex issues & RCA’s related to cloud n/w technologies.
• Debugged, reproduced and helped troubleshoot issues which involved VPC, AutoScaling, ELB, EC2, IAM, Route 53, TGW, ACM
• Writing tutorials, how-to videos, and other technical articles for the public facing documentation.
• Worked with AWS Technical Account Managers and Solution Architects on resolving enterprise customers’ critical issues and provide technical guidance and insights into AWS services.
• Involved in projects like Hotstar & Netflix for ensuring consistent reliable service.
• Restoring customer sentiments and low ratings by providing better solutions.
• Helped in mentoring new hires and on-boarding them.
• Key Contributor of “Hire & Develop the Best” of AWS. Interviewing potential candidates. Providing Hands-On trainings to new-Hires, upskilling and mentoring them in smooth transitioning to the production Floor.

Jun 2014 – Jun 2016 · 2 yrs · Banglore

• Provide support for Enterprise customers of Aruba Networks an HP Company.
• Maintaining and Troubleshooting Connectivity between Access Points and Wireless Controllers
• Complete Deploying, Monitoring, Maintaining and Troubleshooting Wireless Environment for Aruba Clients
• Maintaining and Troubleshooting RF issues, Latency and Interference issues on the Client Side.
• Troubleshooting VLAN, DHCP, STP and RSTP based LAN Communications.
• Troubleshooting RADIUS and LDAP Server Connectivity Issues with Aruba Controllers and Instant access points
• Troubleshooting and configuring External MAC Authentication, Captive Portal based Authentication
• Working closely with development team to recreate the customer issue in lab for root cause analysis of
• Software defects
• Planning & scheduling the network and service down time for various upgrades and maintenance.
• Integrating CPPM and Airwave with Aruba Controller instant access points for 802.1x based authentication and external captive portal authentication
• Troubleshooting and Implementing Remote access VPN, Site to Site VPN and GRE tunnels
• Troubleshooting IP-sec and Digital certificate related issues

Feb 2014 – Apr 2015 · 1 yr 2 mos · Pune Area, India

• NOC Support For Aircel Networks
• To provide support services for Field Engineers and other technical teams
• Manages and maintains the health and “uptime” of servers, routers, switches, firewalls, and related infrastructure operating systems
• Managing and Maintaining Cisco Catalyst switch such several 2960 series, L3 Switch 3750 series
• Prepare, update, and maintain technical and logistical network documentation
• Fault handling and escalation with vendors, Field engineers, handling escalation through to resolution.
• The main responsibility is to maintain network uptime of 99.9% and service uptime of 100%
• Planning & scheduling the network and service down time for various upgrades and
• Maintenance.