Jun 2023 – May 2025 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Conduct comprehensive Training Needs Analysis (TNA) to address organizational skill gaps.
• Lead organization-wide capability assessments to align learning strategies with business objectives.
• Design and deliver customized learning interventions including
• onboarding, technical, soft skills, and leadership development
• programs.
• Collaborate with business leaders and key stakeholders to tailor L&D initiatives that meet team and individual development needs.
• Facilitate engaging, experiential learning environments through group activities, discussions, and collaborative exercises.
• Develop and manage individual development plans (IDPs) for senior leaders, supporting long-term growth and succession planning.
• Provide one-on-one coaching to high-potential talent, leveraging Thomas PPA DISC assessments tool for career development.
• Manage the L&D budget, ensuring cost-efficiency while maximizing impact and learning ROI.

Jun 2022 – May 2023 · 11 mos · Bengaluru, Karnataka, India · On-site

• Evaluate learning effectiveness through pre- and post-training
• assessments, behavior tracking, and ROI analysis.
• Continuously improve program quality using participant feedback, performance data, and post-training evaluations.
• Create structured training manuals, guides, and resources to support consistent learning across levels.
• Partner with external vendors to bring in specialized expertise for niche training requirements.

Aug 2020 – Sep 2020 · 1 mo · Bengaluru, Karnataka, India · On-site

Jul 2019 – Jun 2020 · 11 mos · Bengaluru, Karnataka, India · On-site

• Consulted sellers to open and manage Amazon business accounts, guiding them in selling procedures.
• Managed 150+ outbound calls per day, addressing seller queries and providing solutions to enhance their selling experience.
• Maintained up-to-date knowledge of product features and benefits, ensuring accurate and valuable information was provided to customers.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Interacted well with customers to build connections and nurture relationships.

Jun 2018 – Jul 2018 · 1 mo · Bengaluru, Karnataka, India · On-site

• Engaged in clinical and psychiatric training, gaining hands-on experience in patient care.
• Conducted interactions and follow-ups with patients to monitor progress and provide necessary support.
• Assisted in crunching diagnoses and preparing reports on various psychological disorders.