Mar 2023 – May 2024 · 1 yr 2 mos

Mar 2021 – Mar 2023 · 2 yrs

Oct 2020 – Mar 2021 · 5 mos

• Management Consulting - Sourcing Advisory
• Responsibilities include:
• 1. Recommend IT and Business Services sourcing strategy - Understand client challenges and arrive at program objectives, scope of services for sourcing, spend data analysis basis discussions with client and reviewing existing service provider scope, operating model, performance metrics, pricing, etc.
• 2. Develop IT and Business Services RFPs to be sent to Service Providers - Identify solution, transition and transformation requirements, target and expected performance metrics, pricing form, etc. based on sourcing strategy, program objectives and client discussions
• 3. Review and compare Service Provider proposed solutions - compare solution themes, performance metrics, pricing, etc. to understand pros and cons of all Service Provider solutions; recommend improvement areas basis experience as well as industry benchmarks
• 4. Enable client's evaluation/scoring of Service Provider solutions and pricing basis recommended evaluation parameters
• 5. Business development activities to identify sourcing opportunities with existing and new clients

Sep 2018 – Sep 2020 · 2 yrs

• Management Consulting - Sourcing Advisory

Oct 2017 – Aug 2018 · 10 mos

• Solution Design Consultant for Contact Center/Customer Service Practice
• Responsibilities include:
• 1. Understanding prospect/client requirements through client interactions, propose solution by mapping prospect/client’s envisioned journey through the engagement lifecycle, identify value proposition and win themes
• 2. Due Diligence: Validation of solution proposed (requirements, estimation, metrics and assumptions) before deployment
• 3. Point of View Creation and Knowledge Management
• 4. Liase with multiple technology teams at Infosys and Partners for product solutions that drive automation and thus transforms operations
• 5. Knowledge Management: Creation of reusable artifacts in order to contribute and update internal knowledge repository

Jan 2016 – Sep 2017 · 1 yr 8 mos

• Solution Design - Senior Associate Consultant for Contact Center/Customer Service Practice and Manufacturing Industry
• Responsibilities Include:
• 1. Understanding prospect/client requirements through client interactions, propose solution by mapping prospect/client’s envisioned journey through the engagement lifecycle, identify value proposition, win themes and
• 2. Due Diligence: Validation of solution proposed (requirements, estimation, metrics and assumptions) before deployment
• 3. Point of View Creation and Knowledge Management
• 4. Liase with multiple technology teams at Infosys and Partners for product solutions that drive automation and thus transforms operations
• 5. Support Sales team until closure of sales cycle of pursuits across Americas, EMEA and APAC regions
• 6. End to End Project Management, multiple stakeholder management for a customized and timely solution offering
• 7. Proactive Identification of Prospects: By building intelligence on outsourcing opportunities
• 8. Knowledge Management: Creation of reusable artifacts in order to contribute and update internal knowledge repository

May 2014 – Dec 2015 · 1 yr 7 mos

• Solution Design - Associate Consultant for Manufacturing Industry
• As a part of the Infosys BPM Presales team, develop BPM Discrete Manufacturing and Hi-Tech Solutions for prospects by understanding requirements and responding to Bids/RFxs. Support the Infosys BPM sales team till closure of sales cycle of pursuits. Have worked on multiple pursuits from the EMEA and NA region with domains covering (1) Sourcing & Procurement (2) Sales & Fulfillment (3) Finance & Accounting (4) Customer Service.
• Responsibilities include:
• 1. Understanding Client/Prospect Business Context, conceptualize and define the solution as a service offering
• 2. Drive RFx response by end to end Project Management and liaising with multiple teams for a comprehensive and well-tailored response to prospect/client
• 3. Solution collateral creation – Differentiated Value Proposition, Customized Operating Model, Transition/Implementation/Migration Plans, Governance Model, Pricing Model to meet prospect/client requirements within desirable accuracy, quality, form, and submission timeline
• 4. Building intelligence on prospective customers to proactively create active prospects
• 5. Knowledge Management – Creation of reusable artifacts in order to contribute and update internal knowledge repository

Apr 2013 – May 2013 · 1 mo · Bangalore

• Attended a 2 month internship at IMRB International, Bangalore as a partial fulfillment of course requirement for PGDM course. The internship was a study of the ERP/CRM industry in India serving SME and Large Enterprises and identifying Market Research opportunities; Understanding how a live Market Research is carried out. The project included:
• 1. Challenges faced by the ERP & CRM vendors in India
• 2. Vendor’s opinion towards market research and if it can address these challenges
• 3. Recommend areas of market research which can address these challenges
• 4. Preparation of few Research Instruments, understand client requirements from a Market Research project, various processes involved and how qualitative data is collected and analyzed

Feb 2012 – May 2012 · 3 mos · Bangalore

• Attended a project training in Communication Systems Group of ISRO Satellite Centre, Bangalore as a partial fulfillment of course requirement for BE degree. The project training included:
• 1. Designed code of an all-digital high dynamic AGC, which is suitable for high-frequency software radio receivers and audio compression systems that use baseband signal processing
• 2. An AGC effectively reduces amplitude if signal is strong and raises it when it is weaker (without the usage of general purpose multipliers as they occupy a significant amount of memory)
• 3. Simulated in MATLAB to verify the output that are expected after execution on hardware
• 4. Simulated in VHDL to incorporate the Digital AGC working on the Field Programmable Gate Arrays

Jun 2010 – Aug 2010 · 2 mos · Bangalore

• Completed project work on 'Telecommunication Systems' at Siemens Information Processing Services Pvt. Ltd, Bangalore in their IT Department.