Mohammad Aakif — CEO
As a Senior Executive in the Customer Delight team at Blinkit, I specialize in creating meaningful and seamless customer experiences across social media platforms. With 5 years of experience in Online Reputation Management (ORM), I’ve worked closely with multiple brands to manage their digital presence, address customer concerns, and build strong, trust-driven relationships between brands and their audiences. My expertise spans end-to-end social media management from handling real-time customer grievances to crafting detailed performance reports that highlight key metrics, insights, and opportunities for improvement. I enjoy turning customer feedback into actionable strategies that enhance brand reputation and retention. I’ve also collaborated with numerous influencers to execute engaging and effective campaigns, ensuring both brand alignment and impactful storytelling. Passionate about digital communication, consumer behaviour, and brand advocacy, I continuously strive to elevate customer experience and drive positive brand sentiment across all online touchpoints.
Stackforce AI infers this person is a Social Media and Customer Experience Specialist with a focus on brand advocacy.
Location: Delhi, India
Experience: 4 yrs 6 mos
Skills
- Social Media Management
- Online Reputation Management
- Social Media Strategy
Career Highlights
- Expert in Online Reputation Management and Social Media Strategy.
- Proven track record in enhancing brand sentiment and customer experience.
- Skilled in influencer collaborations and impactful marketing campaigns.
Work Experience
Blinkit
Senior Executive (8 mos)
Concentrix
Senior Operations Representative (1 yr 8 mos)
Global State Tourism & Promotion
Social Media Executive (2 yrs 3 mos)
Education
Bachelor of Arts - BA at Guru Gobind Singh Indraprastha University
12th at Little Fairy Public School
