Apr 2020 – Apr 2021 · 1 yr · San Francisco Bay Area

• Digital OnUs provides Managed DevOps, Monitoring Services and CAS (Cloud Application Services) for Hybrid Enterprises. Headquartered in the heart of Silicon Valley and with wholly owned subsidiaries in Mexico, Canada and India, the company ensures critical 24/7 coverage for 1000+ customers around the globe.Partnering with SAP as a Global Strategic CAS provider for Basis, Functional Application and Technology Services support, and with HashiCorp, the leading DevOps technology provider, we have been on a rapid growth path and have emerged as a leader in the exciting DevOps services business in a short span of time.
• Served as the single point of contact (SPOC) for 30+ HashiCorp Account Managers across West & Central USA; recognized as a top partner leader (Q3 2020).
• Established strategic cloud modernization and DevSecOps partnerships with major enterprise clients.

Dec 2018 – Apr 2020 · 1 yr 4 mos · San Francisco Bay Area

• Manage WW sales territory for the Security portfolio in the IBM Alliance business unit , accounting for multi-million dollars in services revenue per year. Manage business development, customer satisfaction, client relationships and overall account strategies.
• Demonstrated ability to forge high-level relationships within different units at IBM including engineering, client success, product professional services and Global Technology Services to win incremental services business
• Proven ability to execute the complete sales process from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of services
• Responsible for on-time renewals for FY16, 17, 18 and 19.

Jun 2016 – Dec 2018 · 2 yrs 6 mos · San Francisco Bay Area

• Responsible for sales of the IBM Security and Watson IoT-Connected Products portfolios for North America clients.
• Partnered closely with pre-sales, delivery and offering management teams to ensure technical excellence in all positioning, competitive analysis, proposals, and exchanges
• Aggressively hunted and prospected for new business opportunities by making cold calls and email prospecting and following up on leads to ensure pipeline sufficiency
• Tracked sales activities within salesforce.com to support accurate forecasting
• Attended trade shows for client interaction and lead generation

Jul 2011 – May 2016 · 4 yrs 10 mos · San Francisco Bay Area

• Led installation of Tivoli Identity Manager, Tivoli Access Manager for eBusiness and Tivoli Federated Identity Management in Production environment at a Department of Motor Vehicles for one of the largest states in the US.
• Designed and implemented HADR and LDAP failover for ITIM and ITAM.
• Configured TFIM trust chain setup to exchange and validate credential tokens for Layer7.
• Implementing best-of-breed solutions for greatest stability of ITIM environment for a Cloud Managed Services Delivery team managing over 700 clients.
• Responsible for reduction of outages in Production ITIM environment from twice daily to once a year.
• Received IBM BlueThanks from IAM Support team for providing exceptional support.

Jan 2008 – May 2011 · 3 yrs 4 mos

• Successfully led two releases of Global IAM Solution Deployment and IBM Japan Support
• Headed 14 member team during Global IAM development release; got “Excellent Team Award” for Financial Quarter ‟10 at Persistent Systems.
• Deployed and maintained IAM Role Based Access Control solution at an American multinational that produces a variety of commercial and consumer products, engineering services and aerospace systems.
• Worked on a complex Tivoli access manager assignment for a Malaysia based public bank.
• Integrated TAMeB with legacy systems running Lotus Domino (using LTPA).
• Analyzed and configured load balancing and I/P address based request routing.
• Created custom ITDI Assembly lines for handling account status and password resets for bulk account loads.

Jan 2006 – Jan 2008 · 2 yrs

• Led the upgrade activity of ITIM 4.5.1 production environment to ITIM 4.6 for an American multinational manufacturer and marketer of home appliances.
• Recognized by clients for ability to learn quickly and understand existing IAM environments.

Jun 2004 – Jan 2006 · 1 yr 7 mos

• Worked as part of Level 3 support for IBM Identity Management 4.5.1
• Responsible for bug-fixes for various modules in the product including webclient, workflow, policy, dataservices and auditing. Also worked on enhancement requests and Interim Fix & Fix Pack releases.
• Worked as part of IBM Tivoli Identity Manager 4.6 team responsible for bug fixes and enhancements. Conducted multiple technical trainings for various internal and client teams with excellent feedback.