Feb 2025 – Present · 1 yr 3 mos

Jan 2023 – Present · 3 yrs 4 mos

Jun 2015 – Mar 2023 · 7 yrs 9 mos

• Responsible for driving On-Time renewals , Maximizing subscription services revenue.
• Key Responsibilities:
• To create value-based relationship with our existing customers post sales.
• Understanding of Adobe's Creative Cloud for Teams, VIP & Renewal Programs, Conditions of Service, Commercial Terms and Adobe's standards for pricing.
• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to figure out the expansion opportunity in an account
• Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions
• To build strong, trust based relationships with business partners inside and outside the organization, and to leveraging all available resources to support the business process of
• renewals.
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

Jun 2013 – Mar 2023 · 9 yrs 9 mos

• Primarily responsible for initiating first level contact with existing and prospective customers.
• Execute call & email campaigns around upgrades, new product launch & legal compliance initiatives
• Re-qualify & prospect customer leads from marketing generated leads
• Present & demonstrate compelling solutions to customers
• Accountable to prospect customers for Adobe’s Volume licensing program and ensure commitment levels are met.
• Generate & maintain a healthy pipeline to ensure that the Inside Sales team has adequate number of qualified opportunities to work upon.
• Work cross-functionally with field marketing, channel sales and inside sales in order to drive revenue.
• Drive awareness into the account base through regular email campaigns and drive attendance to live and online seminars.
• Build pipeline of all opportunities through Leads and Campaigns. Update on a weekly basis.