Jul 2020 – Mar 2022 · 1 yr 8 mos

Nov 2017 – May 2020 · 2 yrs 6 mos · Gurgaon, Haryana

Oct 2016 – Aug 2017 · 10 mos · Gurgaon, Haryana

• Ensure that the goals of delivering excellence is consistently met with no fatal errors.
• Take QA Huddles with the assigned teams which involved providing feedback to employees regarding their quality of work, share critical errors, new process updates, working with low performing employees etc.
• Prepare and share QA reports with the management and the QA Manager.
• Coordinate with the Team Leads, Team Managers and the trainers and take measures to improvise team performance

Dec 2014 – Sep 2016 · 1 yr 9 mos · Gurgaon, Haryana

• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services

Jun 2013 – Nov 2014 · 1 yr 5 mos · Gurgaon, Haryana

• The role involved :
• Provide 24*7 Training Administration support to top companies in the EMEA, NAM & APAC region.
• Assist the customers with their Training Administration issue through E-mail & Chat
• Provide the customers with resolutions / Training scheduling options
• Gather additional information about reported issue
• Generate daily / weekly reports for the customer on Microsoft Excel
• Perform Training Management activities on the Learning Management System.