Shefali Dass

Operations Associate

Mumbai, Maharashtra, India18 yrs 9 mos experience

Highly Stable

Key Highlights

Extensive experience in customer service roles.
Strong analytical skills in data analysis.
Proficient in Microsoft Office applications.

Stackforce AI infers this person is a Customer Service and Operations professional with strong analytical capabilities.

Contact

Skills

Core Skills

Customer Service ManagementData AnalysisCustomer Satisfaction

Other Skills

Customer SupportBankingFinancial AccountingRetailMicrosoft OfficeMicrosoft ExcelCustomer Relationship Management (CRM)Order ManagementTeachingEnglish TeachingOperational headTeam LeadershipTrainerMicrosoft PowerPoint

Experience

18 yrs 9 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 1 mo

Current Experience

Airbnb

Ambassador

Apr 2024 – Present · 2 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Amazon

Customer Service Analyst

May 2022 – Present · 4 yrs · India

Data AnalysisCustomer SupportBankingFinancial AccountingCustomer Service ManagementRetail

Phool.co

Customer Care Associate

Jun 2020 – Jun 2022 · 2 yrs · Kanpur, Uttar Pradesh, India

Microsoft OfficeCustomer Satisfaction

Seth m. r. jaipuria schools

Admin Incharge

Sep 2018 – Mar 2020 · 1 yr 6 mos · Kanpur Nagar, Uttar Pradesh, India

Microsoft Office

Aspiris lead flow

Financial Analyst

May 2017 – Aug 2018 · 1 yr 3 mos · Kanpur, Uttar Pradesh, India

Microsoft Office

Tata consultancy services

Team Leader Invigilator

Dec 2015 – Feb 2017 · 1 yr 2 mos · Kanpur, Uttar Pradesh, India

Microsoft Office

Indian air force (iaf)

LDC

Jun 2009 – Oct 2015 · 6 yrs 4 mos · Kanpur, Uttar Pradesh, India

Microsoft Office

Wipro bpo private limited - new delhi

Customer Care Executive

Jan 2006 – Aug 2008 · 2 yrs 7 mos · Delhi, India

Microsoft Office

Education

Tamil Nadu jobs and careers

Bachelor of Arts - BA — Arts

Jan 2007 – Jan 2009

St. Joseph Senior Secondary School

Bachelor of Arts - BA — Arts

Jan 2006 – Jan 2009

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