Jan 2024 – Sep 2024 · 8 mos

• − Building Healthplus Marketplace
• − Hyperlocal and Same Day Delivery initiatives to cater immediate medicines requirements with best CVP

Jan 2023 – Dec 2023 · 11 mos

• ▪ Return and Loss Charter
• − Revamped Returns journey from Customers to Fulfillment centre; created E2E visibility from zero to 100%
• − Defined Process and product flows, established key business and customer KPIs; reduced ~41% returns losses monthly
• ▪ Same Day Delivery
• − Led Same day delivery project across PAN India cities-cost effective growth charter
• − 1.5X new customer growth, 1.4X growth in orders volume, ~17% spike in Customer NPS
• ▪ New Initiatives (Order confirmation in a minutes, SCM projects)
• − Enabled O2C Project- Order confirmation in a minute- 1st of its kind customer experience in e-pharmacy
• − Led Breach POD under control Tower function, monitored reliability performance; delivered ~5% breach
• − Delivered 6+ initiatives successfully-cold chain delivery, UP scale up, Line Haul restructuring, FC Launches
• − Managed last mile operations with 5+ partners; responsible for operations KPIs and last mile CPS

Feb 2022 – Dec 2022 · 10 mos

• ▪ Order acceptance journey:
• − Established a Central Pharmacist desk of 160+ Pharmacists for Order approval Journey
• − Delivered key success metrics such as accuracy ~99% , Pharmacists validation TAT <30 sec, validation cost reduction by ~60%
• −Built a scalable model – Order by Prescription with 50+ Pharmacists team, achieved 1.5 Cr monthly GMV within 3 months

Jun 2021 – Feb 2022 · 8 mos · Bangalore Urban, Karnataka, India

• Program Management:
• PMO: Piloted projects (100% Sourcing, QC), achieved FR>95% with Ops, Consumer metrics in threshold
• New Projects: Leading Cold Infrastructure development and Bakery SKUs Launch at PAN India
• Part of 10x Growth Team; responsible for new partner on-boarding, capacity and process flow planning
• SCM-Design:
• Reformulated Invoicing; Launched IRN at 3PDC, App for Returns classification and Invoice updation in LML
• Documented BRD for Customer priority logics: Batching priority, SKUs reservation, Inventory holding
• Leading capacity planning & resources optimization; handled spiked projections for Festival sale, Omicron
• Business Finance:
• P&L ownership for B2C business; facilitated B2C daily P&L meet; Optimized SCM cost to hit CM1 target
• Ideated and Implemented new initiatives: B2C Automation, New cities launch, 3 PDC Business model

Jul 2019 – May 2021 · 1 yr 10 mos · Mumbai Area, India

• Designed Deep Leaching Plant for processing lean ash in record time during Covid-19
• ‒ Coordinated with 20+ membered team for project designing and risk assessment (HS-1 to HS-5, LOPA)
• ‒ Drafted design documents, performed calculations for HAZOP Study (Awarded Certificate of Recognition)
• Led Business development project: FC-10, responsible for plant scale up of fuel cell catalyst process
• ‒ Developed and executed manufacturing strategy that supports sector’s market-driven business strategy
• Administer process and design documentation, HAZOP study, plant erection and commissioning
• Strategized month-long campaign at customer site; increased 8% recovery
• COVID-19: Formulated improvement strategy, capex proposals to increase manufacturing rates by 100%

Jul 2018 – Jun 2019 · 11 mos · Mumbai Area, India

• Participated in induction program; dived into production and technical aspects of Indian sites
• Worked as process engineer on CI projects to deliver technical support at Nickel catalyst plant
• Reduced change over time from 24 hours to 2 hours; suggested multiple changes in equipment and instruments
• Led procurement project of Effluent management plant by Zero Liquid Discharge (ZLD) technique for plant with team
• ‒ Analysed parameters of process effluent and Govt. regulatory norms;
• ‒ Participated in Integrated Water Management Program; learnt concepts of effluent handling
• Organised Process Hazard Review study at NICAT plant as Process Engineer

May 2017 – Jun 2017 · 1 mo · Hyderabad Area, India

• Received Letter of Recommendation from Vice President for exemplary performance in execution of 2 live global projects
•  Prepared country profile focusing on Microfinance and financial inclusion of 3 countries for MetLife Foundation
• ‒ Employed PEST framework and market research; analyzed 20+ reports and publications from World Bank, UNCDF
• ‒ Conducted SWOT analysis; identified gaps, supply and demand side constraints in the delivery of microfinance services
• ‒ Outlined possible intervention to minimize gaps and identified successful pilot projects of financial sector players
•  Mapped global FinTech products and models across 15 countries for Digital Financial Inclusion
• ‒ Documented infrastructure of digital channels; recognized future trends and financial products for tapping target market
• ‒ Strategized an e-commerce platform (B2C) business case delivering digital financial services to rural and agricultural sector

Mar 2016 – Mar 2017 · 1 yr · Mumbai Area, India

• Techfest is IIT Bombay technical festival. I was a part of 23 membered core team. It got Patronage of UNICEF, UNESCO & Make In India. Here we organised social initiatives, a number of events and competitions to promote the science and technology across India.
• INITIATIVES
•  Spearheaded CURED - biggest PAN India level outreach campaign on diabetes targeting 40,000+ people
• ‒ Installed 178 check-up camps in a day with budget of INR 2 M; reduced 40% expenses by 20+ tie-ups
• ‒ Attempted Guinness World Record for maximum number of health pledges; achieved target of 57,321
•  Formulated and executed 1st ever theme based festival in 20 years; media mention by ABP News, TOI
• OZONE
•  Led 2-tier team of 90+ to diversify informal segment with 60+ interactive events (33% y-o-y increase)
•  Introduced Fox Star Studios’ Leap of Faith (adventure sports) and Ubisoft’s Just Dance for 1st time in India
• INTERNATIONAL RELATIONS
•  Networked with embassies and consulates of 10 countries for future alliances
•  Associated with 500+ delegates from 10 countries to participate at Techfest World MUN

Apr 2015 – Mar 2016 · 11 mos · Mumbai Area, India

• Led a team of 20 members who worked in ideation and execution of Techfest
• Helped in executing initiatives Recycle and Internet For All.
• Publicised various events to reach colleges across India to increase the footfall during fest.

Jul 2015 – Apr 2016 · 9 mos · Mumbai Area, India

• Reduced food wastage from 95 kg to 5 kg (lowest in institute); orchestrated concept of zero wastage day
• Persuaded apex authority of institute to invest INR 0.2 million on mess equipment and exhaust duct installation
• Optimized budget of INR 12 million; implemented 15 days mess menu system catering 400 students