Saurav C.

Operations Associate

Mumbai, Maharashtra, India19 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in travel management and logistics.
Proven track record in negotiation and supplier management.
Skilled in enhancing customer experience through strategic initiatives.

Stackforce AI infers this person is a Travel Management Specialist with expertise in operations and customer experience enhancement.

Contact

Skills

Core Skills

Project ManagementOperations ManagementTravel ManagementNegotiation

Other Skills

Service QualityHospitalityCustomer Relationship Management (CRM)Strategic PlanningQuality ManagementCustomer Service OperationsSupplier EvaluationRFPService OperationsTravel management servicesAirline RFP'sHotel annual contractingChange ManagementFleet managementVendor evaluation

Experience

19 yrs 11 mos

Total Experience

4 yrs 11 mos

Average Tenure

5 yrs 3 mos

Current Experience

Netflix

APAC Travel

Feb 2021 – Present · 5 yrs 3 mos · Mumbai, Maharashtra, India

Service QualityNegotiationHospitalityProject ManagementOperations ManagementCustomer Relationship Management (CRM)+6

Siemens

Lead Corporate Travel & MICE - India, Sri Lanka & Bangladesh

Sep 2011 – Feb 2021 · 9 yrs 5 mos · Mumbai Area, India

Travel management services including end to end solutions for all sub-commodities of Travel functions
Airline RFP's and Hotel annual contracting
Planning and implementing initiatives within T&E space to simplify traveller experience like FOREX DIY platforms and VISA services
Handling all conference management & MICE related complex logistic arrangements and itineraries
Planning and executing all Change Management tasks related to implementation of various Travel commodity initiatives like Communications, Travel Suites, engagement mechanisms driving customer delight & NPS scores
Airline negotiations and contracting for all POS India spends
Fleet management & spot rentals
Close rapport with Chambers of Commerce/Trade associations for strategic slots for Industry events
Driving projects and implementing measures to simplify the Travel & Event process ( Portal/App based solutions)
Working closelywith Business Units for achieving the annual targets defined by management (HO), Includes saving targets, vendor evaluation, supplier base optimization, OBT adoption and CVM uptrends

Travel management servicesAirline RFP'sHotel annual contractingChange ManagementFleet managementVendor evaluation+3

Rw promotions pvt ltd

Account Manager

Jun 2008 – Aug 2011 · 3 yrs 2 mos · Mumbai Area, India

Independently conceptualising and managing rural marketing campaigns and Indirect Sales engagements for external customers
Close coordination with internal/external consultants for designing and developing marketing collaterals
Increasing revenues of customer products through new marketing initiatives
maintain and update customer databases and email marketing
Pan - India Van activation campaigns
Driving other rural marketing initiatives like CME's for Pharma clients, sampling for FMCG clients and Lead Generation activities for BFSI clients

Financial technologies (india) ltd

Event Executive

Feb 2006 – Mar 2008 · 2 yrs 1 mo · Mumbai Area, India

Managing events for all commodity trader events
Lead generation activations
Executing incentive meets for all eligible trade partners, getting involved in the end to end details,
from their welcome kit at departure, to their stay, entertainment, sightseeing etc and ensuring a
rewarding experience for them
Coordinating with luxury hotel chains, artists, MICE operators and other vendors
Negotiating with vendors for best price without compromising on the quality of services