Anil Mathew

Operations Associate

Bengaluru, Karnataka, India4 yrs 1 mo experience

AI ML PractitionerAI Enabled

Key Highlights

Proven success in leading strategic catalog initiatives.
Expert in data-driven improvements for customer experience.
Strong background in e-commerce operations and analytics.

Stackforce AI infers this person is a data-driven e-commerce professional with expertise in product management and customer experience enhancement.

Contact

Skills

Core Skills

Customer ServiceProduct Data Management (pdm)Data AnalysisProduct MappingCommunication

Other Skills

Operations ManagementProblem SolvingArtificial Intelligence (AI)Machine LearningAudio signal processingMusic ProductionE-CommerceGoogle AnalyticsEmployee TrainingQuality AuditingOrganization SkillsInsuranceData EntryCustomer SupportMicrosoft Excel

About

Senior Resolution Coordinator at Walmart engaged in customer service and an Amazon Alumni with 4 years of experience in product data management, content optimization, and catalog accuracy. Proven success in leading strategic catalog initiatives, cross-functional collaboration with global teams, and enhancing customer experience through data-driven improvements. Adept in e-commerce operations, tools, and business analytics. Passionate about transitioning into content operations, quality leadership, or digital business management.

Experience

4 yrs 1 mo

Total Experience

1 yr 11 mos

Average Tenure

2 mos

Current Experience

Walmart

Senior Resolution Coordinator

Feb 2026 – Present · 2 mos · Yelahanka, Karnataka, India · On-site

Customer ServiceData AnalysisProduct Data Management (PDM)Operations Management

Amazon

Process Associate

Jul 2022 – Feb 2026 · 3 yrs 7 mos · India · Remote

Championed competitive intelligence : Led meticulous mapping and analysis of competitor products, identifying strengths, weaknesses, and market gaps.
Fueled Amazon's competitive advantage : Proactively monitored the competitive landscape, anticipating market shifts and ensuring Amazon maintained a leading market position.
Empowered data-driven decision-making : Conducted in-depth product audits and market trend analyses to uncover actionable insights and inform strategic product roadmaps.
Unveiled valuable market intelligence : Rigorously analyzed competitor offerings, extracting key insights to optimize product positioning, enhance customer experience, and drive sustainable growth.
Point of contact : Serve as the primary point of contact for the department and stakeholders. Respond promptly and effectively to inquiries, requests, and concerns.

Data AnalysisProduct Mapping

Cascade revenue management

Accounts Receivable Associate

Mar 2022 – Jul 2022 · 4 mos · Kerala, India · Remote

Ensured accurate and timely claim submissions: Meticulously reviewed, verified, and submitted medical claims to payers, maximizing reimbursement rates.
Streamlined revenue cycle: Efficiently posted payments, reconciled accounts, and resolved discrepancies to ensure smooth cash flow.
Proactively addressed claim denials: Actively contacted payers to expedite claim payments and resolve denials, minimizing revenue loss.
Provided exceptional customer service: Responded promptly to patient inquiries, resolving issues and providing outstanding support.

CommunicationProblem Solving