Harshita Garg

Operations Associate

Delhi, India4 yrs 5 mos experience

Key Highlights

  • Expert in data analysis and operational efficiency.
  • Proven track record in enhancing customer experience.
  • Strong background in digital marketing and content strategy.
Stackforce AI infers this person is a Digital Marketing and Operations Specialist with a focus on data-driven strategies.

Contact

Skills

Core Skills

Data AnalysisOperational Efficiency OptimisationCustomer ExperienceQuality AssuranceSocial Media MarketingContent StrategyPublic Relations

Other Skills

Microsoft ExcelCreative StrategyProcess Quality ImprovementContent MarketingSocial MediaCommunicationSocial Media OutreachDanceWaackingOps optimisationGoogle AnalyticsData driven problem solvingCustomer Relationship Management (CRM)Brand ManagementCustomer Engagement

About

Curious, creative, and always ready to solve a problem - that’s how I define my approach to work. Currently working at Zomato in Central Logistics, I spend my days ensuring things run smoothly behind the scenes, whether it’s improving delivery operations or fixing challenges that pop up in real time. My journey so far has taught me how to manage people, processes, and unexpected roadblocks, all while keeping an eye on the bigger picture.With a background in commerce and hands-on experience in digital marketing, and operations, I enjoy learning new things and adapting quickly. I’m now looking to channel my skills toward marketing, content strategy, and people-first roles where creativity meets execution. Outside of work, you’ll probably find me leading events, ideating campaigns, or just making things happen.

Experience

4 yrs 5 mos
Total Experience
1 yr 7 mos
Average Tenure
1 yr 6 mos
Current Experience

Feeding india

Volunteer

Apr 2025Jul 2025 · 3 mos

  • Mentoring kids across partner schools with Feeding India’s Adopt-a-School program; sparking creativity, confidence, and big energy in every session.

Zomato

3 roles

Senior Associate

Promoted

Mar 2025Present · 1 yr 1 mo · On-site

  • Untangling messy data, fixing cancellations, and running quality projects - all part of keeping delivery ops sane.
Microsoft ExcelData AnalysisOperational efficiency optimisation

Quality Analyst

Dec 2024Feb 2025 · 2 mos · On-site

  • Spent my time finding gaps, fixing processes, and tweaking SOPs to make life easier for delivery partners - and the teams that work with them.

Associate

Jun 2024Nov 2024 · 5 mos · On-site

  • Focused on optimising customer satisfaction, handle quality assurance and help the training team to support effective service delivery.
  • Committed to driving continuous improvement within the customer experience team.
Creative StrategyProcess Quality ImprovementCustomer ExperienceQuality Assurance

Nm digital.in

Social Media Manager

Jul 2024Aug 2024 · 1 mo · Delhi, India · Remote

  • Handled social media for multiple brands, from building content calendars to planning campaigns and tracking what actually worked. Collaborated with creative teams to create engaging content and grow brand presence.
Content MarketingSocial MediaSocial Media MarketingContent Strategy

Thirkan dance crew

2 roles

Public Relations Head

Promoted

Apr 2022Apr 2023 · 1 yr

CommunicationSocial Media OutreachPublic Relations

Member

Apr 2021Apr 2022 · 1 yr

DanceWaacking

National service scheme

Student Volunteer

Apr 2021Mar 2024 · 2 yrs 11 mos

Education

Delhi University

Bachelor of Commerce - BCom Honours — Commerce

Jan 2021Jan 2024

Maharaja Agrasen Model School

Jan 2021Present

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