May 2020 – Apr 2021 · 11 mos

Jan 2020 – Apr 2020 · 3 mos

• - Growth hacking and marketing for the Middle East - Dining Out

Jan 2018 – Mar 2019 · 1 yr 2 mos

• Handling operations of the "Table Management Product"
• Building growth, hiring and coaching the team
• Improving the product and strategizing new product initiatives
• Handling operations centrally for core markets - India, Australia, UAE, Qatar, and Portugal
• Managing Strategy, Sales, Product Management, Account Management and Operations of Zomato Book, a table management software, globally
• Part of the core team for Table Reservations and looking into market expansion, growth strategy

Apr 2016 – Dec 2017 · 1 yr 8 mos

• Transformed and supported the ANZ Team in their data management and operations metrics
• Drove 40% growth in the market in terms of data metrics
• Worked with a team of 6 Team Leads and associates in driving growth.
• Worked on improving and building the database, keywords and click-through rates of the website
• Improved web traffic by 30%

Apr 2015 – Mar 2016 · 11 mos

• Involved in planning and strategizing the data update cycle for North and East zone of India
• Planned to build the content of the website through feet on street method and secondary data source
• Handled and enjoyed working with a team of 10 associates. The team won the highest data updation percentage, competing with West and South Zone
• Drove growth of the database and chased the quality metrics
• Maintained a 90% data quality and relevance for all the cities throughout
• Major cities were Delhi NCR, Kolkata, Jaipur, Chandigarh
• Analysed market trends for the cities and introduced product changes

Apr 2014 – Mar 2015 · 11 mos

• Handled and worked in the client management vertical with a team size of 10 people
• Looked after handling escalations from clients and users.
• Majorly client servicing and lead generation
• Handled Content Training and Development globally
• Initiated the "Priority Mailbox" for merchants and clients, where the TAT to handle requests was
• less than 15 minutes
• It was successfully handled with a team of 3 dedicated team members

Apr 2013 – Mar 2014 · 11 mos

• Data management and data analysis – Managed data of 14,000 restaurants single-handedly for Istanbul launch, was appreciated by the top associates.
• Been a part of new product initiatives in terms of data management.
• Sourcing, curating and updating the content of 22 cities for Zomato.

Dec 2012 – Feb 2013 · 2 mos · Gurgaon

• Winter internship with “Orbis Financial” in custodial services , working on a project - Guiding outbound investment for the clients of orbis through NETX360 platform of “PershingLLC” a subsidiary of “BNY MELLON” , for two months from December to February

Apr 2012 – Jun 2012 · 2 mos

Feb 2012 – Feb 2012 · 0 mo · Delhi

• Have done a live project with N.C.A.E.R in a collaboration with GMR about "The economic impact of Delhi Airport on India". It involved collection of data in the form of questionnaire from the passengers , airline authorities , retailers at the airport premises and cargo officials.