Kumar Nimish

Operations Associate

Gurugram, Haryana, India8 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Led and mentored over 40 team members.
Expert in data-driven decision-making.
Proven track record in process optimization.

Stackforce AI infers this person is a Logistics Operations Manager with expertise in team leadership and data-driven strategies.

Contact

Skills

Core Skills

Team LeadershipOperations ManagementData-driven Decision MakingBusiness AnalysisProject ManagementData AnalysisCustomer SupportMarket ResearchBusiness Development

Other Skills

Stakeholder ManagementProcess OptimizationReporting & AnalysisDocumentationTeam CoordinationVendor ManagementPython (Programming Language)Machine LearningBusiness ProcessCustomer ServiceCommunicationDigital MarketingFinancial AccountingMicrosoft ExcelMicrosoft Office

About

I'm an Operations & Program Management professional with a passion for team leadership, data-driven decision-making, and process optimization. Over the years, I’ve worked with diverse teams and cross-functional stakeholders, driving operational efficiencies and using data insights to solve real-world business challenges. 🔹 What I Bring to the Table: ✅ Leading & Managing Teams – Successfully led and mentored 40+ team members, fostering collaboration and productivity. ✅ Optimizing Processes – Love digging into workflows, identifying inefficiencies, and making operations run smoother & smarter. ✅ Data-Backed Decision Making – Whether it’s improving driver onboarding or enhancing supply-demand strategies, I rely on data insights to drive impact. ✅ Building & Scaling Operations – Experienced in handling large-scale logistics & supply management, ensuring seamless execution. I thrive in fast-paced environments and enjoy solving complex problems that require a mix of strategy, execution, and analytics. Looking forward to opportunities where I can create impact through smart operations and people-first leadership.

Experience

8 yrs 3 mos

Total Experience

2 yrs

Average Tenure

2 yrs 4 mos

Current Experience

Uber

2 roles

Service Team Lead 1

Promoted

Sep 2025 – Present · 8 mos · Hybrid

Lead and manage a team of ~16 Specialists, owning the end-to-end team lifecycle including hiring, onboarding, training, performance management, coaching, and career development across global (EMEA) fraud workflows.
Drive operational excellence through regular stakeholder connects, alignment calls, QA rebuttals, and performance deep-dives, translate insights into actionable process improvements.
Support process optimization and project initiatives by generating insights, identifying risk patterns, improving SOP adherence, and partnering with cross-functional teams to enhance fraud prevention outcomes.

Stakeholder ManagementTeam LeadershipProcess OptimizationData AnalysisOperations Management

Operations Specialist | Program Management & Central Ops.

Jan 2024 – Sep 2025 · 1 yr 8 mos · Hybrid

Managing high-performing Ops Specialists to track platform partner sentiment, competitor intelligence across products, and key CRM & social media insights.
Contributing to leadership-ready documentation including reports, presentations, strategies, and marketplace sentiment analysis across top 12 INSA markets.
Supporting Earners team in flagship programs such as FixIT, EDP, ACF pilots, and the Ambassador Program.

Reporting & AnalysisDocumentationBusiness AnalysisProject Management

Spinny

2 roles

Senior Operations Analyst | RTO & Documentation (Post Sales)

Promoted

Aug 2023 – Jan 2024 · 5 mos · Gurugram, Haryana, India

Led and managed a documentation team of 40+ members, ensuring seamless processes and alignment with strategic priorities.
Collaborated with senior leadership to translate company goals into actionable plans, driving team success.
Oversaw report generation and analysis, leveraging data to enhance team performance and meet key milestones.
Worked closely with product managers and cross-functional teams, ensuring the creation of accurate and comprehensive documentation process.

Reporting & AnalysisOperations ManagementData Analysis

Operations Analyst | RTO (Post Sales)

Feb 2022 – Jul 2023 · 1 yr 5 mos · Gurugram, Haryana, India

Experienced team leader with a proven ability to manage post-sales teams, enhancing customer satisfaction and boosting revenue.
Provided guidance, training, and support to post-sales teams, ensuring operational efficiency and successful task completion.
Delivered monthly reports to management, identifying improvements and gaps, and recommended changes to enhance company procedures.

Reporting & AnalysisData AnalysisCustomer SupportOperations Management

Uber

2 roles

City Operations - Expansion Market

Promoted

Feb 2021 – Jan 2022 · 11 mos

Led business planning, developed market strategy for acquiring driver supply of various Uber products across various cities of Rajasthan.
Assisting with market survey and supply-demand analysis for launching new products or new city.
Managed, trained and motivated Vendors(Heroes) and support team to continuously improve the driver supply & knowledge, and abilities of the support team for error-free services to Driver-partners

Market ResearchVendor ManagementBusiness Development

Operations Consultant

Mar 2019 – Jan 2021 · 1 yr 10 mos

Performed daily operations through team coordination, operational oversight, and data analysis.
Work with the driver operations team to make our processes better and establish critical goals.
Managed team of support experts to drive quality and efficiency metrics

Customer SupportTeam CoordinationOperations Management