Shatrughna roy

Operations Associate

Gurgaon, Haryana, India9 yrs 4 mos experience

Highly Stable

Key Highlights

Achieved annual savings of 30M INR through vendor negotiations.
Managed over 150 dispatch centers with a focus on KPI performance.
Executed successful branding and marketing plans in logistics.

Stackforce AI infers this person is a Logistics Operations Manager with expertise in vendor management and operational efficiency.

Contact

Skills

Core Skills

Vendor NegotiationOperational EfficiencyDevelopment & Implementation Of Marketing PlansPublic Relations

Other Skills

Data StrategiesRecruitment-to-RecruitmentCapacity ManagementChannel Program ManagementTeam ManagementProcess AnalysisCustomer Escalation ManagementAnalyticsPricing NegotiationsNew Hire TrainingBlue Collar RecruitmentBrand AwarenessReduced CostsManage client expectationsEnglish

Experience

9 yrs 4 mos

Total Experience

8 yrs 11 mos

Average Tenure

5 mos

Current Experience

Blinkit

Cluster Manager

Dec 2025 – Present · 5 mos · Patna, Bihar, India · On-site

Delhivery

5 roles

Capacity Manager

Promoted

Apr 2020 – Nov 2025 · 5 yrs 7 mos

Identified, acquired, and onboarded suppliers to enhance operational efficiency. Negotiated with vendors to maintain optimized delivery costs through dynamic pricing strategies. Reduced cost per shipment by Rs 2 territory-wide, achieving projected annual savings of 30M INR. Conducted audits on lost shipments within the assigned area of responsibility. Ensured compliance with turnaround times across all processes at over 95%. Developed and executed branding and marketing plans for the designated territory. Recruited and hired field operations staff and associates to strengthen team capabilities. Managed over 150 dispatch centers and supervised a team of 10 on-rolls and 20 off-rolls, focusing on KPI and KRA performance. Executed recruitment for blue-collar positions through cold calling and job portals. Managed escalation processes with vendors and clients to maintain service excellence. Conducted extensive recruitment efforts for bikers and manpower agencies in designated areas. Facilitated lead generation and onboarding using partner management tools. Oversaw daily business operations, including accounting, finance, HR, marketing, and public relations. Designed performance incentive plan, achieving 90% closure rate with full vendor engagement.

Vendor NegotiationOperational EfficiencyData StrategiesPublic RelationsRecruitment-to-RecruitmentCapacity Management+4

Senior Associate

Jan 2019 – Apr 2020 · 1 yr 3 mos

Associate

Promoted

Apr 2017 – Dec 2018 · 1 yr 8 mos

Enhanced customer experience and merchant relations through data-driven strategies. Analyzed market demands and trends for client acquisition and retention. Executed blue-collar hiring through cold calling and various job portals. Managed vendor and client issue escalation processes with efficiency. Conducted recruitment of bikers and manpower agencies in targeted operational areas. Facilitated lead generation and onboarding using Partner management tool. Oversaw daily business operations, including accounting, finance, HR, marketing, public relations. Designed incentive performance plan for vendor retention, achieving 90% closure rate on all attempts.

Executive

Oct 2016 – Mar 2017 · 5 mos

Facilitated training sessions for new riders on operational procedures. Addressed operational and payment inquiries from newly onboarded riders. Delivered training programs to enhance rider readiness and operational efficiency.