Valeska Singh

Operations Associate

Mumbai, Maharashtra, India13 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Customer Experience and Instructional Design.
Proven track record in training and development.
Strong background in telecommunications and customer service.

Stackforce AI infers this person is a Customer Experience and Training Specialist in the B2C sector.

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Skills

Core Skills

Customer ExperienceInstructional Design

Other Skills

Customer Relationship Management (CRM)TelecommunicationsMicrosoft OfficeCustomer ServiceNet Promoter ScoreConsumer ServicesTraining & DevelopmentEmployee Learning & DevelopmentEmployee TrainingL&DStaff DevelopmentLeadership CommunicationsE-LearningProject ManagementMicrosoft Excel

Experience

13 yrs 4 mos

Total Experience

2 yrs 1 mo

Average Tenure

3 yrs 7 mos

Current Experience

Airbnb

2 roles

Training business Partner

Promoted

May 2024 – Present · 2 yrs · Remote

Payments Risk Ops

Training Specialist

Oct 2022 – Present · 3 yrs 7 mos · Remote

Customer Relationship Management (CRM)Customer ExperienceInstructional Design

Tech mahindra business services

Communication/Process Trainer

Aug 2019 – Oct 2022 · 3 yrs 2 mos · Mumbai, Maharashtra, India

Customer Experience

Tata consultancy services

Senior Associate

Jan 2018 – Aug 2019 · 1 yr 7 mos · India

Vivid - lifestyle

Senior Sales Associate

Apr 2017 – Jan 2018 · 9 mos · India

Tech mahindra

Fraud Analyst

Aug 2015 – Jan 2017 · 1 yr 5 mos · Malad West

Started working with Tech Mahindra as a Customer Service Agent which included Tech Support. Later, August 2015 moved to Fraud Operations and currently training batches for Fraud since June 2016.

Tech mahindra business services

Trainer/Customer Care/Fraud Operations Advisor

May 2014 – Jan 2017 · 2 yrs 8 mos

Handling Incoming and outgoing phone calls prompt response to e-mails, messages, any enquiries
Providing First Call Resolution and receiving positive feedback from Surveys (NPS)
Processing contract orders for 3 Global Services based in Ireland
Data verification based on which a final call had to be taken
Working with different computer programs (Word, Excel, PowerPoint, etc.)
Internally posted as a Trainer
Currently training batches for Fraud Operations
Preparation of reports of trainees weekly performance and a daily update on achievements

Serco global services

Senior Customer Service Executive

Jun 2012 – Jan 2014 · 1 yr 7 mos

Initially worked for upselling (sales) for a UK base company known as Ideal Shopping Direct
Achieved the monthly targets and was one of the top performers
Based on requirement and seeing my performance was asked to support Customer Services
Mentored new batches and reported on their progress