velmurugan S

Operations Associate

Chennai, Tamil Nadu, India14 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 14 years of experience in E-commerce management.
  • Expert in pricing strategy and data analytics.
  • Proven track record in team leadership and operational excellence.
Stackforce AI infers this person is a seasoned E-commerce professional with expertise in pricing strategy and operational management.

Contact

Skills

Core Skills

Pricing StrategyData AnalyticsTeam Management

Other Skills

Category ManagementCatalog ManagementMarket AnalysisDaily OperationsFinancial AnalysisOperational PlanningBusiness AnalysisPricing ResearchRetailOffer CreationOffer ManagementBusiness DevelopmentPricing AnalysisOffer DevelopmentBusiness Strategy

About

A competent professional with overall 14 years of experience in E-commerce. Accomplished Assistant Manager with extensive experience in pricing strategy development and implementation at Samsung E-Com. Proven track record in utilising advanced data analytics tools to optimise revenue and profitability, Streamline operations, and maintain market leadership. Demonstrated expertise in leading cross-functional teams, Conducting competitive market analysis, and collaborating with sales, marketing, and finance teams to align Strategies with business goals. Previous roles include Operations Senior Lead at Hinduja Global Solutions & Sutherland Global Service, where efficient project coordination and process improvement techniques were key responsibilities. Core competencies include team building, collaboration, quality control procedures, proactive initiative taking, competitor analysis, marketing strategies, strategic planning, and project management.

Experience

14 yrs 3 mos
Total Experience
4 yrs 9 mos
Average Tenure
5 yrs 8 mos
Current Experience

Samsung india

Assistant Manager

Aug 2020Present · 5 yrs 8 mos · Chennai, Tamil Nadu, India

  • ● Developed and implemented pricing strategies to optimize revenue and profitability across various product lines and markets. Applied data-driven insights to recommend adjustments to pricing structures, discounts, and promotional offers.
  • ● Utilized advanced data analytics tools (Excel, SQL, Tableau, etc.) to track pricing trends, competitor pricing, and market shifts. Produced regular pricing reports and dashboards for senior management to support strategic decision-making.
  • ● Led cross-functional teams to ensure consistent pricing policies and procedures across all business units.
  • ● Streamlined pricing operations by automating manual processes, reducing errors, and improving efficiency.
  • ● Conducted competitive market analysis and adjusted pricing models to maintain market leadership. Partnered with sales, marketing, and finance teams to align pricing strategies with business goals and customer needs.
  • ● Worked closely with finance to forecast the impact of pricing strategies on margins, revenues, and profitability.
  • ● Collaborated with product management teams to determine the optimal pricing for new products and services.
  • ● Worked closely with IT teams to integrate pricing systems with other business software for seamless data flow.
  • ● Regularly analyzed customer price sensitivity to refine pricing models and maximize profitability. Monitored and adapted to changing market conditions to maintain competitive advantage.
  • ● Led a team of pricing analysts to manage daily operations and execute pricing strategies effectively. Provided coaching and mentorship to team members, driving performance improvements. Fostered a culture of continuous improvement by encouraging the team to adopt best practices in pricing management.
Category ManagementCatalog ManagementPricing StrategyData AnalyticsMarket Analysis

Hgs - hinduja global solutions

Senior Team Lead

Sep 2017Dec 2019 · 2 yrs 3 mos · Mysuru Area, India

  • ● Well versed in managing the day to day operations with a team and also taken additional responsibilities of monitoring 3 Team Leads, responsible to drive daily team and span performance.
  • ● Responsible for the daily running and management of the Centre through the effective use of resources
Team ManagementDaily Operations

Sutherland global services

Senior Team Lead

Nov 2010Mar 2017 · 6 yrs 4 mos · Chennai Area, India

  • Senior Team Leader (Amazon.Ca Process in Chat & E-mail Medium - e commerce for one of the world’s largest e commerce client).
  • ● Managing 20 agents in team, responsible to drive input metrics, assist with their inquiries while they handling chats and email.
Team ManagementDaily Operations

Education

NAZARETH COLLEGE OF ARTS AND SCIENCE

Bachelor's degree — Computer Science

Jan 2007Jan 2010

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