D

Deepanshu Bhagel

Operations Associate

Delhi, India5 mos experience

Key Highlights

  • Strong foundation in network security and ethical hacking.
  • Proven customer service skills in a fast-paced environment.
  • Eager to learn and adapt to emerging cybersecurity practices.
Stackforce AI infers this person is a Cybersecurity and Customer Service professional with a focus on technical support and security operations.

Contact

Skills

Core Skills

Customer Service

Other Skills

Client ServicesSecurity OperationsInternet Protocol Suite (TCP/IP)FirewallsNetwork EngineeringApplication SecuritySecurity Operations CenterCloud MigrationSoftware as a Service (SaaS)Infrastructure as a Service (IaaS)VLANWeb ConferencingPersistenceFile ManagementKnowledge Management

About

Cybersecurity enthusiast with a Diploma in Cyber Security & Ethical Hacking from YMCA and a strong foundation in network security, vulnerability assessment, and penetration testing fundamentals. I also bring professional experience as a Customer Service Associate at Amazon India, where I developed strong problem-solving, communication, and customer handling skills in fast-paced environments. My interests include threat detection, security monitoring, and continuously learning emerging cybersecurity practices. I am actively seeking entry-level opportunities in cybersecurity, customer operations, or support roles where I can contribute and grow professionally. Skills: Vulnerability Assessment • Network Security • Customer Service • Problem Solving • Microsoft Excel • Communication • Team Collaboration

Experience

5 mos
Total Experience
3 mos
Average Tenure
1 mo
Current Experience

Zomato

Associate

Mar 2026Present · 1 mo · Gurugram, Haryana, India · On-site

Amazon

Customer Service Associate

Sep 2022Jan 2023 · 4 mos · Delhi, India · Remote

  • Managed customer queries through live chat, focusing on North American customers in the retail sector.
  • Provided customer service and technical support for Amazon Shopping Services, assisting with order-related issues, product inquiries, and technical problems related to the shopping platform.
  • Specialized in managing customer relations for heavy bulk services, ensuring efficient resolutions for logistical and service-related concerns.
  • Delivered both customer service and technical support for Amazon Entertainment Services, addressing technical issues and user concerns related to the platform.
  • Handled customer queries via email, particularly those related to heavy bulk services in retail, providing detailed and timely responses.
  • Ensured high levels of customer satisfaction by offering professional and tailored support in a fast-paced, remote environment.
Client ServicesCustomer Service

Education

YMCA New Delhi

Diploma of Education — Cyber Security and Ethical Hacking

Sep 2023Jul 2024

School of Open Learning (DU SOL), University of Delhi

Bachelor of Arts - BA — Political Science Hons.

Apr 2021Jun 2024

SSD Saraswati Bal Mandir Sr. Sec. School

Commerce with Informatics Practices

Apr 2019Apr 2021

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