S

Sayali K

Customer Success Manager

Maharashtra, India5 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in driving customer success and satisfaction.
  • Proven track record in post-sales customer support.
  • Skilled in implementing best customer service practices.
Stackforce AI infers this person is a Customer Success Specialist in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Customer SupportCustomer Success

Other Skills

Problem SolvingCustomer SatisfactionCustomer RetentionNet Promoter ScoreProject ManagementAccount ManagementTeam LeadershipCross-functional CoordinationTally ERPMicrosoft OfficeMicrosoft Power BI

About

I'm a persistent, hardworking and dedicated Customer Service Pro, who has been pivotal in shaping Customer Service methodologies and best practices & processes. I've an exceptional experience in facilitating for all post-sales functions across customer support, account management and driving Customer Success with an ultimate aim of best customer experience thereby driving product adoption and better customer advocacy.

Experience

5 yrs 8 mos
Total Experience
2 yrs 10 mos
Average Tenure
3 yrs 7 mos
Current Experience

Confluent

2 roles

Senior Concierge Representative

Promoted

Mar 2025 – Present · 1 yr 2 mos

Customer Service Concierge

Sep 2022 – Feb 2025 · 2 yrs 5 mos

Zoconut

Customer Support Executive

Aug 2020 – Sep 2022 · 2 yrs 1 mo · Remote

Problem SolvingCustomer SatisfactionCustomer SupportCustomer Success

Desai consultancy service

Office Administrative Intern

Jan 2020 – Mar 2020 · 2 mos · Maharashtra, India

Education

Shivaji University, Kolhapur

Bachelor of Business Administration - BBA

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