Vivek Goyal

Operations Associate

Delhi, India7 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Experienced in Operations and Customer Success management.
Strong background in HVAC project management.
Proven track record in enhancing customer experience.

Stackforce AI infers this person is a versatile professional with expertise in Operations Management and Customer Success within the HVAC and E-Commerce sectors.

Contact

Skills

Core Skills

Operations ManagementCustomer Success

Other Skills

Customer ExperienceE-Commerce

About

Vivek is an MBA Graduate (class of 2020) from Management Development Institute, Gurgaon. Vivek has prior experience in HVAC industry as an Assistant Project Manager in Greentek Engineers, Faridabad. He has also worked as a Graduate Engineer Trainee in Reliance Industries Ltd, Jamnagar. He worked in maintenance department during the commissioning of Refinery Off-gas Cracker Unit in J3, RIL, Jamnagar. He also has experience as a Marketing intern in Metro Cash & Carry, Bangalore. Currently, he is working as a Senior Manager - Operations & Customer Success (Packaging) at Moglix, Noida.

Experience

7 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 10 mos

Current Experience

Blinkit

Senior Manager

Jun 2024 – Present · 1 yr 10 mos · Gurugram, Haryana, India

Moglix

2 roles

Senior Manager - Operations & Customer Success

Promoted

Apr 2023 – May 2024 · 1 yr 1 mo

Operations ManagementCustomer SuccessCustomer ExperienceE-Commerce

Manager - Operations & Customer Success

Sep 2020 – Mar 2023 · 2 yrs 6 mos

Operations ManagementCustomer SuccessCustomer ExperienceE-Commerce

Metro cash & carry india private limited

Summer Intern

Apr 2019 – May 2019 · 1 mo · India

Worked towards improving the Cash & Carry business through in-store service enhancement.

Greentek engineers

Assistant Project Manager

Feb 2017 – Jun 2018 · 1 yr 4 mos · Faridabad Area, India

Responsibilities included development, communication, planning and implementation of effective and energy efficient HVAC systems.

Reliance industries limited

Graduate Engineering Trainee

Jul 2016 – Jan 2017 · 6 mos · Jamnagar Area, India

Worked in the maintenance department and also looked after material management of Refinery Off-gas Cracker Unit in J3.

Honda cars india ltd

Summer Intern

Jan 2015 – Jun 2015 · 5 mos · Noida Area, India

Project title : Identifying part mix-up and control.
The project involved prevention and control of mix-up of similar and interchangeable parts in all the models of Honda Brio, Amaze and Mobilio which may arise due to various factors such as human error, increased customization, multiple model assembly and poor ergonomic design.