Ritama Ghosh — Operations Associate

I am Ritama Ghosh from Kolkata. I have 4 years of experience in customer support.I am working in various team in Amazon like CAP associate, Retail, Heavy and bulky items in US and Canada marketplace via chat and e-mail. As an CAP associate in Amazon my Key Responsibilities: Investigate customer accounts for abusive behavior such as policy misuse, fraud, or repeated complaints exploitation. Review flagged cases related to returns abuse, refund fraud, harassment of customer service associates, or misuse of services. Take appropriate actions such as warnings, restrictions, or account suspension based on internal guidelines. Ensure all decisions comply with Amazon policies and are well-documented. Work with internal teams (risk, fraud, and customer service) to resolve complex cases. Maintain confidentiality and handle sensitive customer data securely. Monitor trends and patterns to proactively identify abusive activities.

Stackforce AI infers this person is a Customer Support Specialist with a focus on abuse prevention in e-commerce.

Location: Kolkata, West Bengal, India

Experience: 4 yrs 1 mo