Mar 2021 – Mar 2024 · 3 yrs · Gurugram, Haryana, India

• Business HR- Mobile, Corp. Mktg., Online and Product Planning Group at Samsung Electronics India Pvt Ltd

Jul 2013 – Mar 2021 · 7 yrs 8 mos · Gurugram

Apr 2011 – Jul 2013 · 2 yrs 3 mos · Gurgaon, India

• HR Generalist and HR partner for a GE business.
• Human Resource Lead (Team size 4 including offsite team members)
• Senior Manager – HR lead for a GE business, with a HC of 850+ , across three locations , NCR, Jaipur and Hyderabad.
• Managing all day to day activities of the HR function, including all activities under the Employee relationship Umbrella
• Ensured HR practices in place, managed all ERM functions, talent acquisition, promotions, corrections, employee engagement, customer interaction etc
• Managed the critical exercise – Session C and bonus exercise for the SDO
• Created visibility for the HR function by regular HR Dashboards
• Campus Recruitment Manager-
• As a part of Organization & Staffing Team - Project managed the entire Campus Hiring cycle for both summer interns and Laterals - this included 77 Interns and 67 laterals, included from partnering with the internal stakeholders to build a brand, attract talent and hire the right skill set as per the business requirement.
• Partnered with India’s Top B schools to hire Interns and Laterals, like ISB, XLRI, NMIMS, IIM L, SP Jain Dubai/ Singapore, etc
• Hosted various International Universities at the office premises
• Responsible for Organization Announcements and their timely release of the same
• Responsible to manage Internal Talent at AVP+ level
• Managed some key initiatives for SVP HR in the Business Analyst role, along with Campus Recruitment role, HR Townhalls for 3 poles- India, South Africa and the Philippines, HR HC Analysis, etc

Jun 2006 – Dec 2009 · 3 yrs 6 mos

• Training Manager for a Healthcare Process and FMCG's companys process. Complete ownership of knowledge management. OJTs (On Job training) batches. Responsible for all voice interviews and assesments,also was a part of Global F&A Hiring Panel.
• Training initiatives- Master Coach for Culture Training, Impact Training, KTI (Knowledge Transfer Index) Rigor in Transitions, Created the Call Monitoring sheet and Email Audit sheet, as a Super Voice Trainer trained Global F& A trainers on various voice tools. Responsible for all SAS Audits.
• Other Core responsibilities included TNA- Training need analysis; Reporting for the above 5 global regions; Creation of Learning Paths for New Hires; Being part of Joint Call Monitoring sessions across all regions with clients; Ensuring conduction of Process Knowledge Tests/refreshers.

Mar 2000 – Apr 2005 · 5 yrs 1 mo

• US Auto Finance Process- Role was to make collection calls for Vehicle finance on lease and retail finance.
• U.K. based Auto Finance business. Responsible for taking customer Service calls for Processing queries received as Images.
• Received various awards for outstanding performance and Lean Ideas Reporting of daily targets to MIS. Responsible for Process Training of new hires.
• Responsible for other team activities like Quality Audits on the Images received, Part Time Process Trainer role, responsible for making monthly Incentive reports, extracting and validating various MIS reports.

Jan 2009 – Apr 2011 · 2 yrs 3 mos

• Operations Lead for HR activities lines of work in Shared Service Center. Part of Shared Services Centre since its inception- set up Shared Services HR activities lines of work. Leading a virtual team of Managers and assciates in NCR, Hyderabad, Kolkata, Jaipur and Bangalore.
• Responsible for Mining, transitioning and managing HR Activities line of work in Shared Services. TTKT (Transition Tool kit) trained, followed the transitions methodology for migrations to Shared Services.
• Owned IT Project starting from writing the User Requirements, Development of the tool, User Acceptance Test, Monitoring and Deployment of the Application.

Apr 2005 – Jun 2006 · 1 yr 2 mos

• Training Manager for a Customer Service process
• Responsible for Knowledge transfer for D&B from Texas-U.S., part of the pilot team to learn the process and thus creating the knowledge data warehouse.
• Post arrival trained the new hires and ensured Knowledge management for existing employees