Mohammed Rizwan — Software Engineer

I’m a Support Engineer with a track record of keeping complex IT environments stable, users unblocked, and SLAs green. At Tech Mahindra, I manage end-to-end incident lifecycles, administer Active Directory, and provide networking support — all while maintaining the kind of CSAT scores that reflect real accountability, not just ticket closure. Beyond the technical work, I mentor newly onboarded engineers and develop SOPs that make teams more consistent and less dependent on heroics. I believe good support isn’t reactive — it’s systematic. Currently upskilling in cloud monitoring (AWS CloudWatch, Dynatrace, Splunk) and pursuing opportunities where I can grow into a senior or lead support role.

Stackforce AI infers this person is a Technical Support Engineer with a focus on IT infrastructure and incident management.

Location: Hyderabad, Telangana, India

Experience: 1 yr 1 mo