NEHA MASIH

Business Development Executive

Delhi, India10 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years of e-commerce industry experience
Expert in supplier relationship management and negotiations
Proven track record in driving sales and customer satisfaction

Stackforce AI infers this person is a B2C e-commerce operations and customer support expert.

Contact

Skills

Core Skills

Supplier Relationship ManagementAdvertisingTeam LeadershipSales ManagementAccount ManagementBusiness DevelopmentCustomer AcquisitionCustomer Service

Other Skills

Client RelationsInterpersonal SkillsTeamworkCross-SellingCollaborative Problem SolvingBusiness Relationship ManagementData AnalysisCustomer SatisfactionTeam MotivationLeadershipLogistics ManagementKey Account Acquisition & RetentionBusiness Process ImprovementSales ProcessInformation Technology

About

My name is Neha Masih, and I have over 8 years of experience in the e-commerce industry, with a strong background in customer support, sales, operations, account management, and supplier relations. I have worked with leading platforms such as Meesho, Bijnis, Beyobo, Samsung, and OfBusiness, where I handled end-to-end responsibilities including: 🔹 E-Commerce Operations & Logistics Logistics coordination & last-mile delivery management RTO/NDR issue handling & operational improvements Order fulfilment, dispatch, and return management Inventory & stock management Process improvement & cost optimization 🔹 Customer Support & Team Management Team leadership & customer support operations Escalation handling and quick resolution to ensure customer satisfaction Reporting, coordination, and daily operations monitoring 🔹 Sales & Supplier Management Supplier relationship management & negotiations Account handling and business development Upselling, cross-selling & customer retention strategies Driving sales through effective account management 🔹 Marketing & Growth Advertising & campaign execution (CPO/ROI programs) Catalogue creation, management & pricing optimization Running promotional campaigns and analyzing performance 🔹 E-Commerce Executive Role Expertise Daily account monitoring across e-commerce platforms Product listing, cataloguing, and keyword optimization Coordinating with marketplace teams to resolve listing, payment, and logistics issues Preparing P&L reports, sales trackers, and MIS reports for management Handling seller panels, promotions, and discount strategies

Experience

10 yrs 6 mos

Total Experience

2 yrs 1 mo

Average Tenure

3 yrs 4 mos

Current Experience

Meesho

Supplier account Manager

Jan 2023 – Present · 3 yrs 4 mos · Bengaluru, Karnataka, India · Remote

Relationship Management: Maintained strong relationships
across multiple seller accounts, ensuring alignment with
Meesho's goals.
Advertising & Campaigns: Developed and executed ad
campaigns tailored to boost visibility and sales for various
sellers.
Supplier Training: Conducted training sessions to enhance
platform effectiveness for multiple sellers.
Catalog Management: Managed and optimized product
listings and pricing strategies across several seller accounts.
Pricing Strategy: Collaborated with multiple sellers to set
competitive pricing, enhancing their market positioning.
Performance Monitoring: Analyzed and optimized
performance metrics for multiple seller accounts, making
strategic adjustments as needed.
Strategic Negotiations: Negotiated favorable terms for
long-term partnerships across various seller accounts.
Continuous Improvement: Implemented feedback-driven
process improvements for multiple sellers, refining operations
for better results.

Client RelationsInterpersonal SkillsSupplier Relationship ManagementAdvertising

Ensologic commerce pvt ltd

Team Lead Manager

Feb 2021 – Dec 2022 · 1 yr 10 mos · Gurugram, Haryana, India

Supervised and lead a sales team of 20; communicated
job expectations and provided direction, support and
motivation to the sales team to meet agreed on targets
and goals.
Complete sales order tickets and submit for processing
of client-requested transactions.
Responsible for daily transactions, shipments, and order
process.
Managing inbound and outbound calls that are routine
in nature, answer Inquiries by clarifying information,
researching, locating, and providing relevant
information.
Order management on company’s portal
Follow up with operation team for RTO,NDR,RETURNS .
Managing order process ,NDR,RTO,RETURNS AND
Customer query

Customer ServiceClient RelationsTeam LeadershipSales Management

Ofbusiness

Sales and customer support Manager

Apr 2020 – Jan 2021 · 9 mos · Gurugram, Haryana, India

Generate leads for business.
 Collaborating with sales and leadership to secure, retain and grow
accounts.
 Building relationships with current and potential clients.
 Onboard suppliers and buyers.
 End to end work with customer and suppliers.
 All buyers data management.
 Deal with customer feedback, enquiry, complaints and payments, answer
calls professionally to provide information about products and services.
 Payment management.
 Order management on company’s portal
 Order creation to deliver - managing all things.

Customer ServiceClient RelationsSales ManagementAccount Management

Bijnis

Business Retention & Business Development

Apr 2017 – Mar 2020 · 2 yrs 11 mos · Delhi, India

Train & lead a team of 12 employees and closely supervision.
 Created an automated customer acquisition strategy with that we
generated continuous monthly growth of atleast 10% by improving sales
funnel conversion rate.
 Building relationship with new retailer and maintenance good business
relationships with existing retailers.
 Deal with customer feedback, enquiry, complaints and refund, Answer
calls professionally to provide information about products and services
and management.
 Inventory directory from a mobile app. Designed quality.
 Maintenance all buyers data and management. To guide retailers about
online business that how they can grow fast digitally.
 Doing order verification.

Customer ServiceClient RelationsBusiness DevelopmentCustomer Acquisition

Samsung electronics

Sales Specialist

Aug 2015 – Jul 2017 · 1 yr 11 mos · Agra, Uttar Pradesh, India

Providing Products information & features in detail to Customers.
 Convincing customers to purchase SAMSUNG’s products.

Interpersonal SkillsTeamworkSales ManagementCustomer Service

Education

Dr. B. R. Ambedkar University, Agra

Bachelor of science — Science

Jul 2015 – Jul 2018

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