Apr 2026 – Present · 0 mo

Oct 2023 – Apr 2026 · 2 yrs 6 mos

• Working on "Videofication" of Flipkart as part of the Video Commerce team
• Owning diverse tracks like Video Processing, Live Streaming, A/V Conferencing, Video creation & discovery, Affiliate Program
• Designed systems for handling 100k+ QPS with p99 latency < 100ms, 500k concurrent livestream viewers, 10k+ video creation & processing per day and 100s of concurrent A/V conferences
• Mentoring & providing technical guidance to a team of 25+ members

Apr 2021 – Sep 2023 · 2 yrs 5 mos

• Videos team
• Designed a multi-tenant, low latency & horizontally scalable live streaming platform supporting 300K+ concurrent users
• Led the entire Live Commerce track, providing technical direction/mentoring to the team on various initiatives around discovery, engagement & conversion
• Games Team
• Designed the Simulation Games Platform where progression of virtual entities can be simulated using in-game currencies which can be earned via integration with commerce or engagement actions performed by users.
• Launched two games namely Flipkart Celebration Tree and Big Billion Muqabala using the same. Reached 3mn+ users with ~50mn gameplays & high value actions being performed.

May 2020 – Mar 2021 · 10 mos

• Games Team (User Acquisition & Retention)
• Built a 'Games Platform' comprising of reusable software components for easy and fast onboarding of games from various third party gaming companies onto the Flipkart app. Launched multiple games using the same, clocking more than 1mn daily active users.

Jul 2017 – Apr 2020 · 2 yrs 9 mos

• Seller Experience Team (Marketplace)
• Led the design and development effort of a platform product called 'Contextual Guided Assistance' which provides a self-serve approach to resolve seller queries and issues by providing contextual answers. This resulted in a 20% reduction in the number of seller contacts.
• To optimize operational efficiency and ensure faster response on seller issues, designed an 'Automatic Incident Allocation Engine'. This led to a ~15% decrease in the average TAT for resolving the incidents.

Oct 2015 – Jun 2017 · 1 yr 8 mos

• Seller Experience & Seller Payments Team (Marketplace)
• Designed and implemented a ‘Computer Telephony Integration’ system which integrates the ticketing platform with multiple support service providers and pushes real-time contextual call notifications to the support executives. This helped, significantly decrease the average time taken per call.
• Designed and implemented the fraud detection module for the ‘Seller Protection Fund’ project (a way of insuring sellers from the supply chain costs of damaged/lost returned products). This led to preventing leakages of ~$Xmn per month.

Jan 2015 – Jun 2015 · 5 mos · Bengaluru, Karnataka, India

• Seller Payments Team (Marketplace Org.)
• Worked on ‘Growth Capital’ project - a lending ecosystem for Small and Medium-sized Enterprises.
• Contributed towards design and implementation of various sub-systems starting from managing the state of a loan application using business process management workflows till having API level integration with multiple lending partners.