Jan 2025 – Jan 2026 · 1 yr · Mumbai, Maharashtra, India · On-site

• Drive merchant partnerships and prepaid Recharges
• Execute new programs and experiments for BHIM

Apr 2023 – Jan 2025 · 1 yr 9 mos · New Delhi, Delhi, India · Hybrid

• Lead Strategic Partnerships for Alternate Payment Methods and Card Networks.
• Working with external partners to solve for complex business scenarios to create monetization in-roads for the organisation
• Own e2e GTM and Product roadmap planning and execution.
• Navigate regulatory and compliance related tech developments in a highly fast paced environment.
• Work with Network partners to drive contactless /Forex transactions POCs via PineLabs ecosystem and other joint GTM initiatives

Oct 2021 – Mar 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Leading Large scale complex Negotiations to build Amazon Pay Strategic Partnerships
• Navigate regulatory framework to implement changes with network partners including TSP, Payfacs, merchants and internal stakeholders
• Own Partner Experience Programs to streamline payment operations
• Leveraging Amazon ecosystem to build monetization inroads opportunities
• Create Processes and Metrics to manage external Partnerships based on Demand Universe
• Draft GTM plans and working backward documents for customised Amazon Pay Products on external merchants based on payment use case such as Single Click, Block and Capture, Recurring or Paylater
• Worked with Amazon Legal to standardise policies and fallback negotiations
• Worked closely with compliance to resolve ambiguous MOs identifying erratic customer behaviour
• Reduce Chargebacks and Refunds with cost impact of 20bps using automation

Jan 2020 – Oct 2021 · 1 yr 9 mos · Bengaluru, Karnataka, India

• Own strategic relationships with Top companies and onboard them with Amazon Pay.
• Lead Rewards GTM plan for the team
• Lead discussions on building monetization opportunities and conduct experiments collaborating with Rewards and Ads team
• Create Benchmarking mechanisms vs competition to identify success criteria for the business
• Lead Merchant Experience Research and draft clearcut proposals on Product features to build a fee based model to optimise COP
• Single Threaded Leader to manage Abuse and Fraud scenarios to mitigate risks reducing Abusive transactions from 40% to 2.5% by setting guardrails and defining Dos and Donts

Jan 2019 – Dec 2020 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Program manage end to end Vendor relations and processes for devices category including onboarding, maintaining and scaling digital transformation for selective brands
• Category Lead for Tablets and PC accessories
• Managing P&L
• Account Management with close to 15 brands
• Manage Affordability Program for brands

Jan 2017 – Dec 2018 · 1 yr 11 mos · Bengaluru, Karnataka, India

Nov 2015 – Oct 2016 · 11 mos · Delhi, India · On-site

• Category Marketing Manager Mobiles and Devices

Oct 2014 – Sep 2015 · 11 mos · New Delhi, Delhi, India · On-site

• Manage buying plans for SHA categories

Nov 2011 – Oct 2014 · 2 yrs 11 mos · Mumbai, Maharashtra, India · On-site

Mar 2008 – Dec 2009 · 1 yr 9 mos · Mumbai, Maharashtra, India