Dec 2015 – Jun 2023 · 7 yrs 6 mos · Gurugram, Haryana, India

• ·        Successfully led a team of 10-12 FTEs of accounts payable for APAC & European clients.
• ·        Lead team in negotiating contracts, FTE calculation, weekly dashboard preparation & analysis shared with Global process owner.
• ·        Client management: Setting up weekly/monthly calls, sharing weekly performance, productivity & accuracy snapshot, volume analysis & people update.
• ·        Forecasting: Reviewing the performance & volume of the previous months & updating the forecast for respective months.
• ·        MIS reporting: Performance analysis & sharing dashboard with client building client relationship.
• ·        People development: Mentor & guide process expert to manage quality, process efficiency, minimize variation, conceptualize design & deliver training to team.
• ·        Working with various stakeholders & automation team to drive process excellence & building solution for continuous process improvement.
• ·        Successfully implemented OCR which helped reducing almost 80% of manual task.
• ·        Successfully implemented DFM (document flow manager) & an interface between SAP & DFM so that all the invoices should have gone for approval automatically.
• ·        Successfully implement automation in monthly & weekly payment proposal which reduce 50% of manual task of payment team.
• ·        Working with client to automize the coding & approval matrix for invoice & TnE processing team.
• ·        Working closely with team to ensure timely set of deliverables & adherence of SLAs.
• ·        Analyse trend & recommended solution for continuous improvement to flagged risk & gaps proactively.