Jun 2018 – Jan 2021 · 2 yrs 7 mos

Oct 2015 – Dec 2015 · 2 mos

• I was instrumental in setting up the Vendor SME Project in Kuala Lumpur for APAC. This team had to support various SEA markets across China, Thailand, Malaysia, Vietnam and Japan. So I helped in the selection of these SMEs and took care of their entire training and ramp process over a period of three months.

May 2007 – Jan 2021 · 13 yrs 8 mos

• I joined Google In May 2007 as an AdWords Representative helping out clients manage their account and provide world class solutions to their advertising needs. Over the years, I have been learning the product and developing more skills including mentorship and training. The understanding of the core functions of the product helped me get in my recent role which is that of an Account Startegist- Subject Matter Expert and now I provide solutions to the larger on resolving issues with their advertising.

May 2007 – Jan 2021 · 13 yrs 8 mos · Telangana, India

• Worked with AdWords product and policies to help with conflict resolution between Sales Teams and clients leading to 5% increase in customer satisfaction.
• Worked as an AdWords/YouTube Policy subject matter expert with cross-functional teams globally to identify policy violators and create processes to identify fraudsters.
• Worked on multiple policy projects to enhance both user and client's experience with AdWords. Worked on creating training material internally and external safe communications on new AdWords policy launches.
• Worked actively with new hires, support staff and other full time employees to spearhead diversity in Google.