Juhi Grover

Operations Associate

Faridabad, Haryana, India7 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer service excellence.
Strong background in digital marketing strategies.
Effective in maintaining high client satisfaction rates.

Stackforce AI infers this person is a Customer Experience and Digital Marketing Specialist.

Contact

Skills

Core Skills

Customer ServiceCustomer ExperienceDigital Marketing

Other Skills

CoordinationData EntryGoogle AdwordsMS excelMS wordMarketing researchPlanningProblem SolvingSEOSalesSales ProcessSearch Engine Marketing (SEM)Search Engine Optimization (SEO)TeamworkZendesk

About

I have over several years of work experience working in the field of Teamwork and Sales. Currently, I am working as a Senior Associate (B2C) with DEALSKART ONLINE SERVICES PRIVATE LIMITED. My job role includes creating Brand awareness by providing various Social Media campaigns on various social media platforms for various clients. Also, maintaining client relationship management which will help in growth of the business as well as provide value to the client on my part in the process

Experience

Noon

Escalation Specialist

Feb 2022 – Present · 4 yrs 1 mo · Gurugram, Haryana, India

Currently I am working as escalation specialist with Noon and on daily basis we have to deal with the complaints from the customer in the form of tickets over the Zendesk platform. This department of Noon focuses on maximum solving rate with great C-SAT. As per current stats I am able to maintain 75% of solve percentage per month

Customer ServiceZendeskProblem Solving

John jacobs

Customer experience specialist

Dec 2019 – Feb 2022 · 2 yrs 2 mos · Faridabad, Haryana, India

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Maintained energy and enthusiasm in a fast-paced environment.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers, handled concerns quickly and escalated major issues to the concern team to solve .
Informing the team of all new information related to products, procedures, and trends.

Customer ServiceCoordinationPlanningCustomer Experience