Oct 2020 – Apr 2022 · 1 yr 6 mos · Mumbai, Maharashtra, India

• Worked closely on the conceptualization of complete customer journey and its implementation from scratch
• Led the integration of two fintech partners which led to business expansion of ₹3+ crores in 1st month itself
• Analyzed the metrics for growth and troubleshooting via excel and presented them to the key stakeholders
• Delivered a critical project to smoothen the customer onboarding step which was pioneered for the 1st time
• Worked closely with developer team for new product feature ideation and deployment for alliance partners
• Played a key role in the timely resolution of pain points faced by the customer and ensured a smooth journey

Apr 2019 – May 2019 · 1 mo · India

• Identification of the pain points of Territory sales in charge (TSI) in their current way of working to improve their efficiency
• Observing and understanding the factors which are affecting the overall behaviour and attitude of Territory sales in charge (TSI)
• Strategizing the steps to remove the roadblocks from the functioning path of TSI and gather insights for further improvement

Nov 2018 – Mar 2020 · 1 yr 4 mos · Mumbai Metropolitan Region

Mar 2018 – Jun 2018 · 3 mos · Bengaluru, Karnataka, India

• Verified and analysed various heat treatment process for vendor verification and improvement procedures in the bearing industry
• Monitored lab files and complex equipment to keep it up to date to carry out smooth functioning of the daily operation process

Jul 2014 – Feb 2018 · 3 yrs 7 mos · Greater Jaipur Area

• Managed the responsibilities of the department head for more than 8 months and supervised and executed 3 critical projects
• Worked closely on critical projects in collaboration with IIT Madras and BARC, Mumbai which resulted in the portfolio expansion
• Received ‘Go-Getter’ award which helped in portfolio expansion of worth ₹ 1.2 crores for handling C scan department proactively
• Trained and mentored a 3-member team from the cross-functional departments in handling two very critical machines
• Appreciated for reducing the time period by 30 % by diagnosing and streamlining the operational issues of a machine system
• Played a key role in the installation of the ultrasonic technology which was implemented for the 1st time in the whole company
• Coordinated and worked with various cross-functional teams in the planning and in the commissioning of the various projects
• Prepared and maintained raw material selection process and played a key role in the vendor selection and development process

May 2013 – Jul 2013 · 2 mos · Hazira

• As part of Essar Steel limited(Hazira),I learnt about the iron-maing and steel-making processes of the premier plant.I studied about corex,one of the most-efficient iron-making process and took up a few working problems of the plant.Took up the problem of quality control of hot corex metal and suggested some thermodynamic and kinetic based ways to ensure higher quality of the pig iron.Also tried to bring in some innovative ways to make use of the corex slag.

Jun 2012 – May 2013 · 11 mos · IIT Roorkee

• Strategized and campaigned to ensure more than 3000 participations during the fest
• Led a team of 9 members to execute and to organize the online events efficiently
• Successfully coordinated and organized more than 9 events during the fest

May 2011 – Apr 2012 · 11 mos · IIT Roorkee

• Managed the design team of the magazine and mentored a team of a total of 8 members
• Increased circulation and readership by more than 50 % in one semester
• Designed a total of 8 magazines with readership increasing to more than 3000