Srihari Chokkam

Program Manager

Bengaluru, Karnataka, India21 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16 years of IT experience in project management.
Proven leadership in client relationship management.
Expertise in driving client retention programs.

Stackforce AI infers this person is a SaaS-focused project manager with extensive experience in customer support and client relations.

Contact

Skills

Core Skills

Program ManagementProject ManagementCustomer SupportClient RelationsSoftware Development

Other Skills

Stakeholder ManagementClient Relationship ManagementLeadershipTeam BuildingJava DevelopmentSoftware EngineeringSoftware Project ManagementAgile MethodologiesRequirements AnalysisSDLCPre-salesBusiness PlanningSOAEnterprise SoftwareSolution Architecture

About

• Over 16 years of Information Technology experience in Program and Project management and Customer Support experience with IBM in Enterprise Software Application for complex Deployment, Migration, Integration, Maintenance and Custom-built utilities in different industries • Protect churn/revenue through strategic business problem solving, technical solution adoption and operational measures to ensure superior level of customer satisfaction • Proven thought leadership in working with WW professional teams of Solution Architects and Partnering in the areas of business goal alignments and risk management for unique client experience • Deep business skills in Stakeholder Management and Client Relationship management • Thorough knowledge of drafting SoWs, drawing up client and engineering requirements & traceability to end goals • Excellent interpersonal attributes and communication skills

Experience

21 yrs 3 mos

Total Experience

7 yrs 1 mo

Average Tenure

14 yrs 3 mos

Current Experience

Ibm

2 roles

Senior Program and Project Manager

Jan 2013 – Present · 13 yrs 3 mos

Program ManagementProject ManagementCustomer SupportStakeholder ManagementClient Relationship Management

Senior Customer Support Manager

Jan 2012 – Present · 14 yrs 3 mos

I have 15 years of experience in the area of Customer Support for WW Enterprise clients. My expertise is on advocating clients for continued value/roi, demonstrating leadership for client expectations and situations, driving initiatives very specific to Client Centric programs, Client Retention programs, Leadership and team building in Successful Support Centers

Customer SupportClient RelationsLeadershipTeam Building

Telelogic india pvt ltd (aquired by ibm)

Customer Support Manager

Oct 2002 – Aug 2008 · 5 yrs 10 mos · Greater Bengaluru Area

Access center

Software Engineer

Aug 2001 – Oct 2002 · 1 yr 2 mos · Greater Hyderabad Area

My main objective as a java developer was to build code efficient modules (Network Chart) for the Project Management product that was being built at access center

Java DevelopmentSoftware Development