Mar 2018 – Jul 2021 · 3 yrs 4 mos · Gurugram, Haryana, India

Jan 2014 – May 2016 · 2 yrs 4 mos

• Responsible for coaching & developing a team of Training professionals to cater the best learning solutions that build our CARE organizational capability and meet the needs of the organization by creating an environment conducive to learning. Collaborate with Instructional design team to have conventional as well as non-conventional approaches of Training to enhance the learning experience.
• Initial task was to Set up the training function at the site
• Lead Training function for the site
• Frame the strategy for the function aligned with the organizational strategy and drive through the values
• To align the local training and learning to the global standards
• Designing solutions that includes blended approach to learning such as coaching, classroom training, 1-1 sessions, action learning e learning and gamification.
• Ensure the training plans and modules are in place for best training experience in collaboration with Instructional design and Knowledge management teams
• Support in building capabilities and culture within organization by driving and offering various programs
• Plan & Facilitate supervisor development program to support the supervisors to enhance the leadership skills
• Prepare the half yearly/yearly training calendar basis the forecasting.
• Liaison with functional heads to understand training needs and offer training support ensuring balance of new hire batches and refreshers
• Define the goals for the team and provide coaching & feedback to achieve the goals effectively
• Prepare annual budget for training considering the training needs and travel. Keep a tab on budget utilization with necessary tradeoffs.
• Leading and participating in Global projects, utilize the skills of the team members for these projects across the globe
• Arrange the refresher basis TNI received month on month along with the refresher efficacy
• Strive for continuous improvement of training approaches and experience

Jan 2013 – Dec 2013 · 11 mos · Ahmedabad Area, India

• To manage end to end L&D functions across the sites for India for Finance & Accounts, Audit & Assurance and Interior solutions for the Organization. Build
• Define new hire induction including designing Induction module, coordinating with facilitators for all the sites
• Liaise with Dept. heads in order to Identify Training Needs month on month i.e. Functional, Behavioral, Organizational
• Design Learning solutions like class room trainings, 1-1, coaching, workshops, Gamification basis the team and individual needs
• Make recommendations and Manage the trainings through internal or external trainers basis the organizational needs.
• Identify and Conduct TTTs for SMEs periodically to enable them to execute effective Trainings.
• Execute the training at the locations basis the needs and map the efficacy. Oversee the Trainings being executed by SMEs
• Responsible for coaching and mentoring SMEs across the sites.
• Create a framework and support leadership team to develop the skills individuals
• Collaborate with HR team and support in building capabilities within the organization.
• Prepare the Monthly Training Calendar basis the TNI and ensure the availability of trainers
• Prepare the Weekly and Monthly reports for the review.
• To make internal audit of training dept. to cross check the Adherence of company norms.

Dec 2010 – Jan 2013 · 2 yrs 1 mo · Vadodara Area, India

• Responsible for the training of Technical support (Prepaid, Post paid, 3G). Lead the team of training experts to meet the training needs of the organization maintaining the standards & Values of the organization as well as the Client. Manage L&D initiatives for the site from planning to execution.
• To Lead a team of 15 members9 product Trainers, 2 Soft skills trainers 4 training SMEs
• Managing Learning & Development programs for the site.
• These programs include sessions on personal & professional grooming for the betterment of the individual and the organization.
• Managing the buddy program post induction training
• Coordinate with client to understand the requirement and share the action plan for the betterment of the process
• SPOC of the center for the Inventory being used for hands on practice for practical training.
• To Plan Induction batches and Trainers to meet the business requirements
• Arrange the refresher basis TNI received month on month along with the refresher efficacy
• SPOC for the monthly knowledge quiz both Internal and external
• Prepare and present Training MIS to the stakeholders.
• To make internal audit of training dept. to cross check the Adherence of company norms.
• To analyze training score card and design action plans to improve the scores.