Lakshay Dogra

Operations Associate

Delhi, India5 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Achieved 45% boost in ARPO in six months.
Led Starbucks India's first Signing store.
Managed 124 key accounts with ₹1.3Cr+ GMV.

Stackforce AI infers this person is a skilled Operations Manager in the hospitality and retail sectors.

Contact

Skills

Core Skills

Key Account ManagementOperations Management

Other Skills

Key Account Acquisition & RetentionCommercial Account ManagementData AnalysisSalesChannel SalesSupply Chain OptimizationFinancial AnalysisBudgeting & ForecastingPerformance MetricsProject ManagementQuality AssuranceCross-functional CollaborationsContinuous Process ImprovementTraining and developmentCrisis Management

About

Hi, I'm Lakshay Dogra, a dedicated and passionate Operations Manager. My journey in the world of hospitality and retail has been nothing short of an exciting adventure! Currently, managing a portfolio of 124 key accounts with ₹1.3Cr+ GMV and 35,000+ monthly orders, I delivered a 45% boost in ARPO (₹19.3 to ₹28), a 10% increase in AOV (₹352 to ₹387), and a 24% jump in CMPO (₹88 to ₹109) within six months. Improved menu funnel conversion from 13% to 17%, unlocking ₹20L+ GMV growth, and reduced bad orders from 6.6% to 4.7% the best in cluster, strengthening both partner profitability and customer satisfaction. Previously, I lead Starbucks India's first Signing store, where our mission is to create an inclusive and welcoming environment, ensuring everyone feels valued and appreciated. My journey with Starbucks has been a continuous learning process, where I've mastered various skills such as inventory management, people management, and operations excellence, ensuring the seamless functioning of our stores. Beyond my professional endeavors, I'm an ardent explorer of the culinary world. I'm always on the lookout for new flavors and brewing techniques to elevate the coffee experience. Moreover, my creative side finds solace in photography, sports, and music, allowing me to express myself in unique and meaningful ways. My ultimate aspiration is to leverage my diverse experiences and expertise to make a profound impact in the retail and hospitality industry. Each day presents new opportunities for growth, and I am thrilled to embrace them all, leaving a positive mark wherever I go. Let's connect and share our passion for the exciting world of business and hospitality!

Experience

5 yrs 3 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 1 mo

Current Experience

Zomato

Key Account Manager

Mar 2024 – Present · 2 yrs 1 mo · Jalandhar, Punjab, India · On-site

1. Overseeing 124 important accounts with a GMV of 1.3Cr that has an order volume of 35,000 monthly orders, including well-known city accounts like Baba Chicken, Haveli, and ASF-American Style Fried
2. Increased ARPO(ad revenue per order) from 19.3₹ to 28₹ and improved AOV(average order value) from ₹352 to ₹387 in order to
improve CMPO(contribution margin per order) from 88₹ in September to 109₹ in February.
3. Helped improve the Menu funnel across portfolio from 13% to 17%, helping improve monthly GMV from 1.1Cr to 1.3Cr in a span
of 6 months.
4. Reduced bad orders percentage from 6.6% to 4.7%, lowest in the cluster. Resulting in a better customer experience.

Key Account Acquisition & RetentionCommercial Account ManagementOperations ManagementData AnalysisKey Account Management

Starbucks india

2 roles

Assistant Store Manager

Sep 2022 – Mar 2024 · 1 yr 6 mos

1. Leading a team of 12 people and efficiently planning staffing to ensure adequate labor hours are deployed in the store and providing training to improve efficiency.
2. Maintaining customer satisfaction by handling escalations and improving the customer experience.
3.Improving customer retention and achieving a 128% increase in transaction value in the recent quarter.
4. Analyzing sales trends and data to forecast inventory and operation planning, ensuring the availability of the right products.
5. Achieving quarterly sales of Rs. 64 Lakh, exceeding targets by 18%.

Store Management Trainee

Apr 2021 – Aug 2022 · 1 yr 4 mos

1. Gained practical knowledge of the retail and coffee industry through hands-on experience.
2. Started as a barista and progressed to the role of Shift Supervisor, overseeing daily store operations at an airport store.
3. Completed the training program within the specified timeframe and received a timely promotion.
4. Contributed to a 23% increase in sales compared to the previous quarter during the training period.

Intercontinental hotels group (ihg®)

Industrial Training

Jun 2018 – Oct 2018 · 4 mos · Goa

Worked at Holiday Inn Resort Goa for a 17-week period, gaining insights into hotel operations.
1.Worked in the FnB controls department, responsible for inventory and discount analysis for seven FnB outlets.
2.Ensured no pilferage occurred, thus safeguarding the revenue generated by the outlets.