Shruti Khandelwal

Technical Program Manager

Bengaluru, Karnataka, India13 yrs 2 mos experience
Highly Stable

Key Highlights

  • Over a decade of experience in program management.
  • Proven track record in driving high-impact projects.
  • Expert in automation and workflow optimization.
Stackforce AI infers this person is a Senior Technical Program Manager with expertise in E-commerce and DevOps automation.

Contact

Skills

Core Skills

Project ManagementTechnical Program ManagementDevops EngineeringAutomationOperational SupportSystems SupportOperational Management

Other Skills

Technical DesignRisk ManagementStakeholder CommunicationAutomation ToolsWorkflow OptimizationResource EstimationAWS TechnologiesMonitoring and AlertingTroubleshootingDebuggingAutomation ScriptsProduction SupportRoot Cause AnalysisSystem MonitoringJava

About

Experienced Senior Technical Program Manager with over a decade of expertise in software development, support, and program management across diverse industries, including e-commerce, supply chain, and logistics. Proven ability to drive end-to-end project delivery, ensuring alignment with business goals while maintaining a keen focus on architectural design, technical documentation, and risk management. Skilled at leading cross-functional teams and collaborating with global stakeholders to deliver high-impact projects with precision and operational excellence. Adept at creating processes and mechanisms, building automation tools, and optimizing workflows to enhance efficiency and scalability. Demonstrates a customer-centric approach, effectively translating complex business requirements into actionable solutions that result in improved business deliverables, customer satisfaction, and team performance. Known for fostering strong relationships across teams and driving stakeholder communication to ensure seamless project execution in dynamic enterprise environments.

Experience

13 yrs 2 mos
Total Experience
6 yrs 2 mos
Average Tenure
10 mos
Current Experience

Confluent

Senior Technical Program Manager

Jul 2025Present · 10 mos

Amazon

4 roles

Senior Technical Program Manager

Promoted

Dec 2021Jul 2025 · 3 yrs 7 mos

  • Spearhead the 3-Year Tech Vision and yearly roadmap planning for cross-border FBA inbound transportation, ensuring alignment with cross-functional teams and delivery of strategic business goals.
  • Manage end-to-end project delivery, overseeing all phases from technical design through implementation while maintaining a strong focus on quality, timelines, and business impact.
  • Drive project planning, task scoping, and milestone management to consistently deliver high-quality results that meet or exceed expectations.
  • Serve as the primary liaison between engineering, QA, support, and partner teams, proactively addressing critical blockers and resolving complex issues to minimize delivery risks.
  • Mentor and coach junior team members, fostering a collaborative and high-performing program management environment.
  • Lead Quarterly Tech Reviews (QTRs) with senior tech leadership (VP/Director) and partner teams, providing program updates, surfacing critical technical topics, and ensuring leadership alignment for timely support and intervention.
  • Participate in Monthly Business Reviews (MBRs) with senior business leadership (VP/Director), contributing to product vision development and supporting strategic alignment with Product Managers.
  • Innovate and streamline operational workflows by developing automation tools and creating mechanisms to reduce manual effort, enhance productivity, and improve accuracy.
Project ManagementTechnical DesignRisk ManagementStakeholder CommunicationAutomation ToolsWorkflow Optimization+1

Technical Program Manager II

Aug 2020Dec 2021 · 1 yr 4 mos

  • Led end-to-end delivery of a new Amazon Tier-1 service, Identity Validation and Verification, collaborating with third-party service providers to ensure seamless customer identity verification.
  • Managed project scoping, high-level design, and resource estimation, securing engineering and QA resources to align with launch timelines.
  • Created and executed comprehensive project plans, including detailed task scoping, milestone tracking, and risk management to ensure timely and high-quality delivery.
  • Delivered weekly project status reports, facilitated project reviews, and effectively managed stakeholder communication, including highlighting key risks and proposing mitigation plans to ensure alignment across teams.
Project ManagementResource EstimationStakeholder CommunicationTechnical Program Management

DevOps Engineer IV

Promoted

Jan 2018Jul 2020 · 2 yrs 6 mos

  • Developed and maintained automation tools to support Tier-1 services for Identity ECP, significantly reducing operational burden by implementing automated monitoring and alerting mechanisms.
  • Leveraged Amazon Web Services (AWS) technologies such as EC2, ECS Fargate, Lambda, SQS, SNS, Step Functions, Kinesis, and Cloudwatch to deploy and manage scalable and reliable applications.
  • Authored Standard Operating Procedures (SOPs) and comprehensive troubleshooting guides for on-call teams to handle high-severity events efficiently.
  • Designed and implemented health checks, and conducted regular monitoring, scaling, stress testing, and game-day simulations to proactively identify and mitigate potential issues ahead of peak events.
  • Mentored junior team members, leading knowledge-sharing sessions to enhance team efficiency, operational expertise, and readiness for on-call responsibilities.
Automation ToolsAWS TechnologiesMonitoring and AlertingDevOps EngineeringAutomation

DevOps Engineer II

Sep 2014Dec 2017 · 3 yrs 3 mos

  • Provided escalation support by troubleshooting and debugging reported bugs, contributing to improved service reliability and uptime during critical operations.
  • Reduced bug resolution time by developing a self-service troubleshooting tool for commonly encountered issues, improving response times and overall efficiency.
  • Achieved a 40% reduction in manual monitoring efforts by introducing automated scripts for routine operational tasks, increasing productivity and operational effectiveness.
TroubleshootingDebuggingAutomation ScriptsDevOps EngineeringOperational Support

Cognizant technology solutions

Senior Systems Executive

Dec 2012Aug 2014 · 1 yr 8 mos · On-site

  • Provided support for live production environments for Global Event Management applications at United Bank of Switzerland, ensuring seamless operations and minimal disruptions.
  • Managed and resolved high-severity production issues, conducted root cause analysis, and implemented solutions to maintain business continuity and minimize downtime.
  • Performed daily health checks and system monitoring to ensure optimal system performance and reliability, proactively identifying and addressing potential issues.
Production SupportRoot Cause AnalysisSystem MonitoringSystems SupportOperational Management

Education

West Bengal University of Technology, Kolkata

Bachelor of Technology (B.Tech.) — Computer Science

Jan 2008Jan 2012

Calcutta Girls High School

Jan 2006Jan 2008

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