Ashwitha Naik — DevOps Engineer

I’m a Cloud Support Engineer with over 8 years of experience supporting large-scale SaaS platforms, specializing in Jira Cloud and Jira Service Management. Currently working at Atlassian, I focus on diagnosing complex technical issues, improving platform reliability, and helping organizations get the most value from their Atlassian environments. My role involves troubleshooting complex platform behaviors, resolving high-priority incidents, and collaborating closely with engineering and product teams to identify root causes and deliver scalable solutions. I regularly work with system configurations, REST APIs, automation rules, and integrations to help customers optimize their service management workflows. I have hands-on experience configuring and optimizing Jira Service Management components such as request types, workflows, SLAs, queues, and automation to improve operational efficiency and reduce incident resolution time. Beyond customer support, I actively contribute to team growth by training new hires and mentoring engineers, sharing troubleshooting strategies, product knowledge, and best practices that help the team resolve complex technical issues more effectively. Key areas of expertise include: • Jira Cloud & Jira Service Management administration • SaaS platform troubleshooting and technical support • REST API integrations and automation • Incident management and root cause analysis • ITSM processes and workflow optimization • Customer onboarding and cloud migrations • Training, mentoring, and knowledge sharing I enjoy solving complex technical challenges, collaborating across teams, and building scalable solutions that enhance both platform reliability and customer experience.

Stackforce AI infers this person is a SaaS Support Engineer with expertise in ITSM and cloud solutions.

Location: Bengaluru, Karnataka, India

Experience: 10 yrs 4 mos