K

Kshitij Sharma

Operations Associate

Delhi, India8 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in customer service operations.
  • Strong background in new business development.
  • Experience in managing contact center operations.
Stackforce AI infers this person is a Customer Service Specialist with a focus on operational efficiency.

Contact

LinkedIn

Skills

Core Skills

Customer Service

Other Skills

Contact CentersNew Business DevelopmentCustomer SupportProcess Improvement

Experience

8 yrs 8 mos
Total Experience
2 yrs 2 mos
Average Tenure
3 yrs 6 mos
Current Experience

Airbnb

Resolution Specialist

Oct 2022 – Present · 3 yrs 6 mos · Gurugram, Haryana, India · Hybrid

American express

Customer Service Operations Specialist

Dec 2021 – Aug 2022 · 8 mos

Contact CentersNew Business DevelopmentCustomer Service

Amazon

DART Specialist

Apr 2019 – Dec 2021 · 2 yrs 8 mos · Noida, Uttar Pradesh, India

Concentrix

Customer Service Representative

Jun 2016 – Apr 2018 · 1 yr 10 mos · Gurugram, Haryana, India

Customer ServiceCustomer Support

Education

Delhi University

Bachelor of Commerce - BCom — Accounting

May 2014 – Jun 2017

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