Ayush Gupta

Backend Engineer

Rae Bareli, Uttar Pradesh, India3 yrs experience
Most Likely To Switch

Key Highlights

  • Achieved 95% customer satisfaction rating consistently
  • Maintained excellent response times for customer queries
  • Proven track record in customer support roles
Stackforce AI infers this person is a Customer Support Specialist with a strong focus on customer satisfaction in B2C environments.

Contact

LinkedIn

Skills

Core Skills

Customer SatisfactionCustomer SupportCustomer Insight

Other Skills

TypingConsumer ServicesCustomer Satisfaction (CSAT)Microsoft ExcelCustomer Service

Experience

3 yrs
Total Experience
1 yr
Average Tenure
1 yr 5 mos
Current Experience

Walmart

Senior Backend Support

Nov 2024 – Present · 1 yr 5 mos · United States · Remote

Sikwin

Customer Service Representative

Nov 2023 – Jun 2024 · 7 mos · Dubai, United Arab Emirates · Remote

  • I have worked here as a CSR where I use to handle queries of customers via Chat.
  • I have achieved the given Average Response Time and First Reply Time and Got the additional Bonus for maintaining excellent timings for continuous 4 months
Customer SatisfactionCustomer Support

Tech mahindra

Customer Service Representative

Jun 2022 – Jun 2023 · 1 yr · Remote

  • The duties I performed on this profile while working as a Customer Support Associate for Tech Mahindra's Flipkart Process are listed below:
  • Maintained a 95% customer satisfaction rating while responding to phone and email requests from customers.
  • Respond to customer inquiries during the BBD Sale when there is a lot of work to be done.
Customer SatisfactionCustomer Insight

Education

University of Lucknow

Bachelor of Commerce - BCom — Commerce

Jun 2022 – Jul 2024

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