Kirti Gautam

Customer Success Manager

Delhi, India4 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led 50+ educators globally.
Achieved 60%+ customer renewals.
Designed high-impact academic programs.

Stackforce AI infers this person is a Customer Success and Program Operations expert in the Education sector.

Contact

Skills

Core Skills

Customer SuccessTeam LeadershipEvent ManagementProgram Development

Other Skills

Analytical SkillsB2B schoolCode.orgComputer ScienceCustomer ExperienceCustomer InsightCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer ServiceCustomer SupportEdublockIELTSRobloxScratch

About

Customer Success & Program Operations professional with 4+ years of experience leading global teams, driving renewals, and building scalable systems across 12+ regions. I excel at improving customer retention, streamlining operations, and designing high-impact academic programs with founder-level ownership. I’ve led 50+ educators worldwide, delivered 60%+ renewals, executed global tournaments and hackathons, and built training programs that strengthened teaching quality and student satisfaction. I thrive in fast-paced environments where clarity, execution, and problem-solving matter most.

Experience

Brightchamps

3 roles

Customer Sucess lead

Promoted

Mar 2025 – Present · 1 yr

Leading a global team of 50+ educators, ensuring high-quality learning experiences, PTMs, and growth pathways.
Maintaining 60%+ renewal rates across 12 regions through strategic engagement and strong customer relationships.
Driving revenue growth (₹6+ lakh) by managing parent relations, academic planning, and seamless rescheduling workflows.
Owning end-to-end customer success operations with consistent renewal and retention.

Customer SuccessTeam LeadershipCustomer Relationship Management (CRM)Customer RetentionCustomer Satisfaction

Team Lead

Feb 2022 – Jul 2023 · 1 yr 5 mos

Designed and executed global program roadmaps, improving delivery efficiency by 25%.
Managed global hackathons & Techno Tytes Tournaments, scaling participation by 50% and elevating brand reputation.
Trained and mentored 200+ educators worldwide, improving teaching quality and student satisfaction by 25%.
Implemented multi-time-zone scheduling systems across 30+ regions, reducing rescheduling by 20%.
Collaborated with marketing/product teams to generate 1,000 referral leads with a 20% conversion rate.
Built communication frameworks with principals & ICT heads across global schools.

Event ManagementProgram DevelopmentTeam LeadershipCustomer InsightCustomer ExperienceCustomer Support

Coding Instructor and event management

Aug 2021 – Mar 2025 · 3 yrs 7 mos

Designed and executed global program roadmaps, improving delivery efficiency by 25%.
Managed global hackathons & Techno Tytes Tournaments, scaling participation by 50% and elevating brand reputation.
Trained and mentored 200+ educators worldwide, improving teaching quality and student satisfaction by 25%.
Implemented multi-time-zone scheduling systems across 30+ regions, reducing rescheduling by 20%.
Collaborated with marketing/product teams to generate 1,000 referral leads with a 20% conversion rate.
Built communication frameworks with principals & ICT heads across global schools.

Event ManagementProgram DevelopmentTeam LeadershipCustomer InsightCustomer ExperienceCustomer Support