Jul 2008 – Dec 2009 · 1 yr 5 mos · Gurgaon, India

• Instrumental in creating Smart Sales Ecosystem and bring necessary changes in Distribution Management
• Developing, monitoring DMS {Distribution Management Billing} for control & bring synergy in operation.
• Introduction & Detailed understanding of DMS -Distribution Management System [Distributor =170, billing to 25000 sub dealers]
• Samsung Smart Partner Portal - On-line channel communication portal [Users = 25000]
• Smart Dost - a strong tool driven by Sales &distribution FOS for having efficient implementation of point of purchase strategy, power your decisions with targeted information and consumer insights [Users = 6000]
• EPOS -billing system at Samsung Exclusive outlets [Users = 490] QLIKVIEW - an advance business analytical tool
• Conceptualized Sales Validation to curb Infiltration & bring profit pricing in place for channel partners
• Managing Sales Automation budget & project estimates for Current And Future Development
• Increasing Channel Profitability by realigning distribution network to 160 Exclusive Samsung Distributor

Jul 2007 – Jun 2008 · 11 mos · Mumbai Area, India

• Spearheaded a team of 8 members including 3 Business Objects consultants.
• Reviewed information and provided business analytics for better productivity on various products.
• Conducted Revenue Analysis for Sales Distribution of Agency and Banc Assurance & Alliances
• Channel.
• Designed all contest related reports and updates for Rewards & Recognition.
• Worked on Business Objects as a Tool for generating data and solutions.

Aug 2006 – Jul 2007 · 11 mos · Mumbai Area, India

• Led a team of MIS Analysts for setting up the Pan-India MIS & Analytics department.
• Created new report formats and robust MIS System through intranet portal for automisation of the
• reports.
• Verified data feasibility.
• Reported all channels and branches with daily, weekly & monthly reports and dashboards.
• Worked on various tools like Excel Macros, VBA, MS Access & SQL Server for automation of
• reports.
• Coordinated with Top Management, Branch Heads & AXA HO at Hong Kong for MIS & Analytical
• Requirements.
• Liaised with the IT team for data availability and using the resources for the best possible output.

Jan 2003 – Jan 2006 · 3 yrs · Mumbai Area, India

• Monitored daily publishing of MIS for the whole call center for all the zones including All Over India
• operations and Central Buckets.
• Implemented Scorecards and Quadrants between all the circles and provided support to the
• operation through accurate & timely reports and analysis.
• Coordinated with IT department for proper understanding of the exact requirement of reports.
• Handled MIS for different client services inlcuding Reliance Energy, Reliance Petroleum,
• Broadband, Netway, Reliance NRI Calling Card, etc.
• Interacted with clients and analysed their requirements.
• Developed & implemented solutions for MIS Generation, Data Management useful in
• performance, appreciation, reporting, monitoring & normal day-to-day working of call center.
• Evaluated targets and KPIs (Key Performance Indicators) for the each process and implemented
• the same.
• Audited reports for various operation and MIS purposes of the call center as per management
• requirements.
• Steered automation of different reports to decrease manhours and move towards increasing
• efficiency.
• Used SQL Server, MS-Access and SQL query for required data and reporting.

Oct 2001 – Oct 2003 · 2 yrs

Aug 1998 – Sep 2001 · 3 yrs 1 mo