Naresh Kaushik — Operations Associate

Accomplished and driven Leader and Team Player with experience of coordinating operational and training activities in a wide range of industries and sectors. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Understand Business processes and analyse information quickly, with minimum direction to ensure solution are delivered which meet client requirements, cost effective, on-budget and fit into the overall long term plan. Good experience in handling the outsource vendor management.  Guiding team members throughout the assignments, ensuring all parameters and performance benchmarks are met.  Allocating tasks based upon process requirements and skill set.  Managing timely delivery of the scheduled activities as per quality standards specified. Specialization:  Floor Management, VOC (Voice of Customer) Management, Six Sigma Implementation, Onshore & Offshore Operations Management, Training, Strategy & Process Engineering, Transition Management, Employee Engagement Tools Knowledge:  CRM, MS Project, CMS, Microsoft Applications (Word, Excel, PowerPoint), Windows (97, 98, 2000, NT, 2003, 2007,2008)

Stackforce AI infers this person is a skilled operations manager in the BPO industry.

Location: Ghaziabad, Uttar Pradesh, India

Experience: 12 yrs 10 mos