Jul 2023 – Present · 2 yrs 10 mos · Gurugram, Haryana, India

• Strategic POI Creation: Created strategic POIs to pinpoint high-demand areas, reducing rider travel time and streamlining bulk order assignments.
• Precision and Accuracy: Utilized the POI system to accurately locate high-volume establishments and key landmarks, enhancing operational precision.
• Third-Party Team Leadership: Managed a third-party team, overseeing daily task planning, allocation, and ensuring seamless coordination and execution.
• Quality Assurance and Feedback: Maintained quality standards by evaluating team work, providing constructive feedback, and contributing to ongoing operational refinement.

Sep 2021 – Jun 2023 · 1 yr 9 mos · Gurugram, Haryana, India

• Strategic Zoning: Developed and implemented delivery subzones and black zones to optimize logistics and improve operational efficiency.
• Network Expansion: Collaborated with city teams to establish new subzones, ensuring the logistical network adapts to market demands.
• Risk Management: Proactively identified and blocked high-risk areas, enhancing safety for delivery partners and mitigating potential threats.
• Operational Efficiency: Improved operational efficiency through strategic zoning and risk mitigation, resulting in enhanced delivery performance.

Jul 2019 – Aug 2021 · 2 yrs 1 mo · Gurugram, Haryana, India

• Logistics Service Delivery: Led the provision of top-tier logistics services to restaurant partners, ensuring timely and reliable delivery operations.
• Serviceability Assessment: Evaluated logistics serviceability across various localities and cities, optimizing coverage and efficiency.
• Cross-Functional Coordination: Collaborated with internal teams and external partners to ensure cohesive and efficient logistics operations.
• Supply Chain Alignment: Coordinated with Supply Teams to monitor logistics availability, aligning services with restaurant partner demands.

Mar 2018 – Jul 2019 · 1 yr 4 mos · Gurugram, Haryana, India

• Quality audit and assurance : Led quality audits to ensure team members met and exceeded performance standards, identifying areas for improvement and implementing corrective actions.
• Capacity building : Developed and delivered training programs to enhance team skills and knowledge, directly improving overall team performance and project outcomes.
• Process improvement : Analyzed workflows and processes to identify inefficiencies and implemented strategic changes to streamline operations and boost team productivity.