Mugdha Dhavalikar

Director of Engineering

Gurugram, Haryana, India10 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years of experience in strategy and operations.
Led customer support operations to enhance customer experience.
Provided data-driven insights at Disney to inform marketing strategies.

Stackforce AI infers this person is a strategic operations leader with expertise in consumer insights and market strategies.

Contact

Skills

Core Skills

StrategyOperationsConsumer InsightsBusiness IntelligenceMarket Entry StrategyBusiness Planning

Other Skills

Customer Support OperationsManpower PlanningPolicy FormulationProduct InterventionsOperational InterventionsCustomer Experience ImprovementData AnalysisContent DevelopmentMarketingProduct ExperienceBrand ProtectionGo-to-market StrategyCompetitive AnalysisMarket AssessmentGrowth Strategy

About

I have 8+ years of experience in strategy, operations, people leadership and consulting across industries.

Experience

10 yrs 4 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 1 mo

Current Experience

Blinkit

2 roles

Director

Promoted

Jul 2025 – Present · 10 mos

Associate Director

Mar 2022 – Jun 2025 · 3 yrs 3 mos

I currently lead strategy and operations for Customer Delight at Blinkit. The role involves heading customer support operations, manpower planning and policy formulation; along with driving product and operational interventions across the organization to help improve customer experience.

StrategyOperationsCustomer Support OperationsManpower PlanningPolicy FormulationProduct Interventions+2

Disney star

Consumer Strategy & Innovation

Mar 2020 – Mar 2022 · 2 yrs · Mumbai, Maharashtra, India

As part of the central Consumer Strategy and Innovation (CSI) team at Disney-Star, I provided data-driven consumer insights and business intelligence to inform content development, marketing, product experience and brand protection efforts across business units.

Data AnalysisConsumer InsightsBusiness IntelligenceContent DevelopmentMarketingProduct Experience+1

Kpmg india

2 roles

Senior Consultant

Promoted

Apr 2019 – Feb 2020 · 10 mos · Gurugram, Haryana, India

As a Strategy & Operations consultant at KPMG, I have garnered extensive experience on projects involving market entry strategy, go-to-market strategy, business planning, competitive analysis, market assessment, growth strategy, data analysis, contract management, etc. with leading private conglomerates and government bodies, across sectors including manufacturing, technology, airports, aviation, and aerospace & defence.

Market Entry StrategyGo-to-market StrategyBusiness PlanningCompetitive AnalysisMarket AssessmentGrowth Strategy+2