Apr 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India · Remote

• Responsible for creating Integration between multiple Adobe application with Workfront through Fusion and Native Integration. Work on AEM Enhanced connector, AEM Native connector. Worked on Fusion Scenario to onboard new business units to Workfront and worked on optimizing the existing Fusion Scenario.
• Create Fusion Scenario to automate daily task in Workfront.
• Optimizing the Fusion Scenarios to improve the performance and scalability.
• Creating Templates, Routing Roles, Custom Forms, Request Queues, User Roles, Teams, Groups, Layout Templates,Proofing Workflows, Reporting.

Apr 2021 – Apr 2024 · 3 yrs · Bengaluru, Karnataka, India · Remote

• Designed new Architectures within the AWS for the Ecommerce website as the first stage Cloud solutions. Real time experience in Amazon Web Services (EC2, S3, RDS, SES, VPC, Route 53, Elastic Beanstalk etc.) Reduced monthly cost by $4,000 by removing unnecessary Servers and Databases.
• Performing update functionality to customer accounts in AWS Cognito Model.
• Monitoring the Batch Jobs in cloud platform and performing necessary actions.
• Implemented Amazon Web Services Architecture,
• API implementation EC2 Server setup & deployment. Part of an Integral team that improved and monitored cloud infrastructure.
• Customization of PimCore which includes product information management, master data management, customer data management, digital asset management, content management, and e- commerce.
• Perform Manual Testing by executing the test cases.
• Monitoring the website for issues, reproducing issues that are reported, perform updates to certain modules as part of Technical Support.
• Fetching customer data from SQL Database and updating the data as per the request.
• Independent Contributor and Communicator with
• business partner to resolve issues and negotiate project related items such as priorities and completion deadlines.
• Flexible & Adaptive to project dynamics and be self- learner, self-driver of assigned tasks.
• Ability to multi-task and function efficiently with very
• aggressive schedules/timelines.
• Resolve complex L2 issues (Both internal Users / Management and Clients).

Dec 2012 – Mar 2021 · 8 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Responsible for Managing, Solution's and Implementing, Onboarding 'NICE - Satmetrix' (Survey - Feedback Management and Analytics Application).
• Design Email, SMS, IVR, Web popup surveys.
• Configure business requirements in Salesforce using Informatica tool which is a middleware between Salesforce and our Product.
• Increase our customer's reputation using Campaign
• Nominations and Social Media Recommendations. Interacting with Customers on the Salesforce connections, issues, etc.
• Configure the Application by understanding the
• Business Flow of customer and customizations wherever needed.
• Working on Operational Tasks like deployments,
• validations and launching customer data into
• Production.
• Provide recommendations, Trainings for Clients. Interacting with Customers on the requirements, knowing their sales and collecting SOW and preparing the Schedule Plan.
• There is no scope of errors on the implementation activity in Production, hence strictly follows and meets the SLA’s.
• Configuring Analytical Dashboards and creating Custom Reports as per the customer recommendation.
• Reactive and Proactive monitoring on the schedules
• and interacting with internal teams on the issue identified.